Nissa Hess
Petaluma
Summary
Extensive Sales and Customer Service experience in different fields.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and communication skills. Adept at working with minimal oversight.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
Work History
Associate Sales Manager
The Hain Celestial Group
Petaluma
02.2007 - 07.2025
- Complete order cycle management from Customer Inquiry, to PO and Delivery
- Analyzed sales data to identify trends.
- Resolved customer complaints in a timely manner.
- Trained new hires on company policies, procedures, and product knowledge.
- Developed proposals tailored to specific customer requirements via RFQs, Technical Product Data and Contracting.
- Coordinated with Technical teams on in depth product inquiries.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Met regularly with Operations to establish Production timelines and updated COGs.
- Managed dynamic commodity based Pricing and Margin goals.
Customer Service Representative
Perfect Timing Personnel
Petaluma
12.2006 - 02.2007
- Processed orders and handled record keeping.
- Collaborated with team members to enhance service delivery.
- Educated customers on product features and benefits clearly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Temporary placement with The Hain Celestial Group, was offered permanent position subsequently.
International Sales Liaison
Camelbak Products, LLC
Petaluma
05.2001 - 09.2005
- Responded to customer inquiries and provided information about products.
- Produced sales documents, and filed records.
- Engaged with clients to gather insights on product performance and preferences.
- Entered and coordinated MTO orders for International Distributor network for non USA deliveries.
- Communication with overseas Manufacturing to ensure on-time product availability.
- Prepared shipping documentation for Shipping points in USA, France, and Philippines.
- Participated in International Sales Meetings with Distributor network.
Receptionist
Redwood Regional Medical Group
Petaluma
07.1996 - 02.2000
- Greeted patients and visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with special projects assigned by management when required.
- Coordinated with medical staff to ensure smooth office operations daily.
Education
Bachelor of Arts - History
Sonoma State University
Rohnert Park, CA 08.1994 - 05.1996
Skills
- Sales Forecasting
- Order processing
- Customer relationship management
- Effective communication
Timeline
Associate Sales Manager
The Hain Celestial Group
02.2007 - 07.2025
Customer Service Representative
Perfect Timing Personnel
12.2006 - 02.2007
International Sales Liaison
Camelbak Products, LLC
05.2001 - 09.2005
Receptionist
Redwood Regional Medical Group
07.1996 - 02.2000
Bachelor of Arts - History
Sonoma State University
08.1994 - 05.1996
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