Nisrin JARIWALA
Mississauga,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Owner
FINE INDIA GROCERS
10.2011 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Managed day-to-day business operations.
Customer Service Representative
IMPERIAL CHILLED JUICE
10.2008 - 12.2011
- Answer customer emails or phone calls.
- Confirm with production department and shipping department for every shipment.
- Keep in touch with broker and buyer, report shortage, delay or refused
immediately. - Collect orders by EDI, phone or Fax.
- Send order summaries for each customer to production department.
- Provide shipping schedule to shipping department and carrier every Thursday.
- Prepare sales report and order summary for broker.
- Check all invoices from carrier for accounts payable.
- Check inventory for every shipment.
- Enter credit note for all refused products; create RGA # for customer.
Customer Service Representative
DELTA PHARMA INC
12.2002 - 12.2004
- Entered data into system and updated customer contacts with information to keep records current.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
Education
DIPLOMA IN BUSINESS ADMINSTRATION - Business Administration
John Abbott College
Sainte-Anne-de-Bellevue, QC06.2002
Skills
- Store operations
- Employee Scheduling
- Merchandise planning
- Social Media Marketing
- Store maintenance
- Performance Analysis
- Financial Planning
- Inventory Control
Languages
English
Native or Bilingual
French
Full Professional
Gujarati
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Certification
- ServSafe Food Handler's Certification
Timeline
Store Owner
FINE INDIA GROCERS
10.2011 - Current
Customer Service Representative
IMPERIAL CHILLED JUICE
10.2008 - 12.2011
Customer Service Representative
DELTA PHARMA INC
12.2002 - 12.2004
DIPLOMA IN BUSINESS ADMINSTRATION - Business Administration
John Abbott College
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