Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nisreen Msallam

Hamilton,ON

Summary

Accomplished Customer Service Supervisor at Walmart, adept in team leadership and problem-solving, significantly enhanced customer retention and satisfaction. Expert in empathetic customer interactions and efficient in managing escalated issues, demonstrating a strong blend of technical and interpersonal skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Walmart
01.2021 - 01.2023
  • Created customer support strategies to increase customer retention.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Education

High School Diploma -

High School
Syria,Damascus
07-2000

Skills

  • Call monitoring
  • Empathy and patience
  • Customer service
  • Problem-solving
  • Time management
  • Team leadership
  • Active listening
  • Customer relations

Languages

English
Professional Working
Arabic
Native or Bilingual

Certification

  • Time Management Essentials, Powered by The 5 Choices to Extraordinary Productivity™ Credential – Franklin Covey Co.
  • Effective Coaching Techniques for Leaders– Center for Executive Coaching.
  • CAP - Certified Administrative Professional

Timeline

Customer Service Supervisor

Walmart
01.2021 - 01.2023

High School Diploma -

High School

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Nisreen Msallam