Nisreen Khatib

A strategic and results-driven Director of Operations with deep expertise in managing the day-to-day functions of a fast-paced tax resolution firm. Responsible for overseeing all operational departments, including client intake, case management, tax preparers, enrolled agents, and customer service teams. This role ensures efficiency, regulatory compliance, and exceptional service delivery across all stages of the tax relief process—from initial client consultation to case resolution. Key responsibilities include developing operational strategies, optimizing workflows, managing KPIs, supporting talent development, and leading cross-functional initiatives to improve customer satisfaction and case outcomes. Strong focus on scaling operations, maintaining compliance with IRS and state regulations, and driving profitability through process improvement and team performance.

As a Resolution Specialist at Optima Tax Relief I supported clients with professional integrity, ensuring they’re well-informed and supported while navigating complex IRS resolution strategies. Managed strong communication, organizational efficiency, collaborative teamwork, and a genuine commitment to helping clients regain financial peace.

Experienced and results-driven Processing Manager in the tax relief industry, with a proven track record of leading high-performing teams and streamlining case workflows from intake through resolution. I specialize in managing the end-to-end processing of client financial documents, ensuring compliance, accuracy, and speed in a highly regulated environment. With a strong background in tax documentation, team leadership, and process improvement, I thrive in fast-paced settings where attention to detail, efficiency, and collaboration are essential. Passionate about helping individuals and businesses resolve complex tax challenges with confidence and clarity.