Team Leader
NLS Logistics
05.2024 - 10.2024
- Handled inbound customer calls and scheduled appointments using company calendar system.
- Resolved customer queries and escalated technical issues to supervisors.
- Performed data entry for invoices and purchase orders.
- Maintained filing systems and reconciled daily receipts against ledger.
- Prepared simple Excel reports summarizing billing totals and outstanding balances.
- Coordinated schedules for 5+ staff members and confirmed appointments via phone and email.
- quick to learn new systems
- Fostered positive work culture, reducing turnover and strengthening team cohesion.