Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
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NISHTHA DHAMIJA

Winnipeg,MB

Summary

Accomplished Purchasing Agent with proven expertise in working with vendors to achieve supply goals. Talented in sourcing, onboarding and managing vendors for reliable quality and delivery timetables. Detail-oriented in monitoring deliveries and proactive in correcting purchasing problems.

Dedicated Customer Service with over five years of customer relations expertise. Driven to support the growth of the company and preserve client happiness. Demonstrated capacity to build relationships with customers and surpass goals on the manufacturing floor.

Overview

10
10
years of professional experience

Work History

Purchaser & Customer Service

WR Display & Packaging
09.2022 - Current
  • Conducting research on potential products, vendors, and services, and comparing price and quality to ensure the best deal
  • Meeting with vendors and clients to negotiate the best contracts
  • Liaising with delivery and warehouse teams to ensure goods are received on time
  • Monitoring inventory and writing orders to refill stock
  • Attending events, shows, and exhibitions to network with vendors and view new products
  • Inspecting purchased products upon delivery and reporting any issues timely
  • Updating all records of purchased products
  • Writing reports on purchases made and performing cost analyses
  • Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
  • Learn to identify customer needs or desires in order to recommend the appropriate product or service.
  • Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
  • Doing necessary transfers within all 3 locations to keep stock up to date.
  • Keep a record of incoming inquiries to be able to reference at a later date.
  • Be able to process orders, forms, applications, or requests.
  • Work with colleagues when necessary to resolve customer complaints.
  • Provide feedback to other departments to help improve sales, marketing, and business processes.
  • Learn about the products inside and out to be able to answer any questions from customers.

Customer Service

Indian Mediabs
05.2014 - 03.2024
  • Marketing new products to international clients
  • Handles multiple portals and supervision of the logistics team to fulfill orders on time
  • Handling International customer queries
  • To keep Team Manager informed of the exceptional occurrences, to enable appropriate action.

Sales Associate (Part Time)

Hudson Bay
05.2021 - Current
  • Engage and interact with customers in accordance with the G.R.E.A.T (Get Ready, Engage, Add Value and Transact) service model
  • Maintain cleanliness and organization in assigned areas
  • Promotes the company's HBC credit and loyalty programs and achieves targets
  • Maintains a professional and productive work environment
  • Process all Point of Sale (POS) transactions accurately and efficiently while maintaining a friendly and professional demeanor.

Customer Relation Manager

Dazzle Designs Interior
03.2019 - 02.2021
  • Office activities and operations to secure efficiency and compliance to company policies
  • Manage agendas/travel arrangements/appointments etc and Managing Marketing and of the brand digitally on Social platforms
  • Manage phone calls and correspondence (e-mail, letters, packages etc)
  • Submit timely reports and prepare presentations/proposals as assigned
  • Customer relations right from identification to conversion from different platforms like Urban Clap, just dial
  • Formed long lasting relationships with customers
  • Handling team of 5 people who manages to give the leads for the initial presentation
  • Complaints handling
  • Training new recruits - ensure they are fully knowledgeable about the process
  • Worked on Zoho CRM software.

Customer Advisor

BC Management Services Pvt. Ltd.
08.2016 - 03.2017
  • Counseling English language courses available to the upcoming applicants over the calls, E-mail and face to face counseling
  • Evaluating their proficiency and grammar with the standard verbal and written test
  • Coordinate with the marketing team to handle the digital marketing at a social platform.

Education

PG Diploma in Supply Chain Management -

University of Winnipeg

M.Sc Mass Communication -

Kurukshetra University

Bachelor in Journalism and Mass Communication -

Guru Gobind Singh Indraprastha University

Class 12th-Commerce -

St.Martins Public School(CBSE)

Class 10th -

St.Martins Public School(CBSE)

Skills

  • Moving to Calgary in Mid August-September
  • Proficient in MS Excel and MS PowerPoint
  • Hard-working and efficient time-management person
  • Expert in implementation management principle at each step of the project
  • Eager to learn new technologies and methodologies to enhance productivity
  • Innovation of things which can improve an existing methodology of completing task
  • Always willing to find out the best possible solution for the problem arising during work

Activities

  • English
  • Hindi
  • Public speaking
  • Listening to music
  • Traveling
  • Dancing

Languages

English
Full Professional

Timeline

Purchaser & Customer Service

WR Display & Packaging
09.2022 - Current

Sales Associate (Part Time)

Hudson Bay
05.2021 - Current

Customer Relation Manager

Dazzle Designs Interior
03.2019 - 02.2021

Customer Advisor

BC Management Services Pvt. Ltd.
08.2016 - 03.2017

Customer Service

Indian Mediabs
05.2014 - 03.2024

PG Diploma in Supply Chain Management -

University of Winnipeg

M.Sc Mass Communication -

Kurukshetra University

Bachelor in Journalism and Mass Communication -

Guru Gobind Singh Indraprastha University

Class 12th-Commerce -

St.Martins Public School(CBSE)

Class 10th -

St.Martins Public School(CBSE)

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NISHTHA DHAMIJA