Nishtha Bhanushali
Mississauga,Canada
Summary
Results-Driven Production Planning Customer Service and Purchasing professional who brings over more than 4+ years of experience. Proven ability to optimize Production with dynamic approach to manage and streamlining production schedules, Skilled at navigating complex operational challenges and dedicated to achieving high levels of efficiency and productivity. build strong supplier relationships and drive efficiency within manufacturing and distribution environments. Seeking an opportunity to contribute to a dynamic and growth-oriented organization.
Overview
4
4
years of professional experience
5
5
Languages
Work History
Production Planner and Customer Service
Fresenius Kabi Canada
Mississauga, ON
04.2025 - 04.2026
- Managed and updated daily production planning and scheduling for multiple product lines. E.g. - IV Drugs, IV Sets, Injections, Narcotic Drugs and other products and services
- Managed high volume customer service calls using professional telephone etiquette, accurately identifying customer needs, and directing inquiries to appropriate departments
- Entered all the Hospitals customer orders into SAP with exceptional accuracy, following SOPs and monitoring each order from entry through shipment and final delivery confirmation
- Collaborated with the Contracts Department to verify contract pricing, resolve discrepancies, and maintain accurate pricing across all customer orders
- Assisting in Production Planning by creating and scheduling order batches in SAP, updating production numbers, Printing orders for Production
- Created production schedules for teams, adjusting as priorities dictated
- Creating Track sheet for shipping department to ship order in a timely manner and making sure priorities of urgent and rush order get shipped on time
- Creating and Printing MBRs (Master Batch Record) in EDMs Software, to manage track and secure all information of order accordingly
- Assisted in creating and printing of narcotic order and narcotic documentation, reconciliation, and compliance processes, ensuring adherence to regulatory and audit requirements
- Preparing production numbers and reports for business and operational teams
- Monitored inventory levels, checked stock availability, and responded promptly to urgent order requests to minimize delays and maintain customer satisfaction
- Assisted with Master Batch second-eye verification, document collation to support compliance and production accuracy
- Provided comprehensive order support by delivering timely order status updates, troubleshooting issues, and guiding customers through all aspects of the service process
- Processed credit/debit memos and invoices in SAP with precision, ensuring compliance with internal policies and financial controls
- Developed and maintained production schedules to optimize workflow efficiency.
Professional Purchasing/Customer Service
Ingram Micro
Mississauga, ON
11.2022 - 03.2025
- Developed procurement strategies: This involves creating plans and procedures for purchasing that considers company's needs and budget constraints
- Managed inventory: This involves keeping track of the company's inventory, ensuring that there is enough stock to meet demand and preventing overstock and understock situation by efficiently purchasing the stock keeping lead time in mind
- Successfully managed the purchasing of goods which includes All kinds of POS machine, PIN Pad machines and other Products and services
- Process customer orders through company website and Microsoft Dynamics GP, ensuring timely order fulfillment
- Collaborate with operations teams to ensure accurate and on-time shipments
- Prepare and send invoices, process payments, and resolve billing discrepancies
- Manage inbound customer inquiries via phone, email, and chat with a focus on first call resolution
- Coordinate with cross-functional teams to address escalations and ensure customer satisfaction
- Handle product inquiries, order placements, and tracking requests while managing high call volumes
- Oversee freight management, including booking FedEx, UPS, and Purolator shipments, and resolving delivery issues
- Build and maintain strong supplier relationships, negotiating pricing and payment terms to achieve cost savings
- Support warehouse operations by coordinating order fulfillment and prioritizing purchasing requests
- Manage purchasing for office supplies and miscellaneous business needs
Warehouse Operations Specialist
Ingram Micro
Mississauga, ON
06.2022 - 11.2022
- Fulfilled debit orders return to vendors (defective/damaged products)
- Released all orders from order pool maintenance (OPM) and printing from PDQ, and assigning the team to pick the orders and Ensured the orders get picked, packed and shipped within the target time
- Ensured the orders get picked/packed with proper specifications, and pallet built per vendor's requirement
- Ensured Team is picking exact serial number as per vendor's order, and with accurate country of origin for international orders
- Trained the team with proper instructions and guidance for tasks such as picking, packing, labeling, billing and building a proper pallet for each order making their work easy, and trained the team to maintain the quality for all the orders
- Motivated the team for higher performance, and to always be a team player
- Always keeping track of all the orders and updating about all the orders to my manager in timely manner
- Maintain proper handover of orders to LTL team with validation, and notifying them through emails
- Maintained and updated the attendance record for returns department on a daily basis
Warehouse Associate (Contract)
Ingram Micro
Mississauga, ON
02.2022 - 06.2022
- Performed all warehouse duties including picking, void fill, small items sorter, billing, desk work, cycle count, put away, finding locations, moving products, consolidation of products, RTS, and maintaining a clean work area
- Worked in all zones in shipping area
- Picked all orders with 100% accuracy, while maintaining a high productivity goal
- Always maintained quality and clean work
- Maintained 100% accuracy while billing and packing as per Ingram Micro specifications.
Education
Bachelor of Mass Media - Journalism
University of Mumbai
India08.2017
Skills
- Strong leadership and problem-solving abilities
- Excellent communication, negotiation, and interpersonal skills
- Ability to work in fast-paced environments with a high level of accuracy and attention to detail
- Demand Forecasting skills to ensure Production meets
- Inventory Control skills to avoid Overstocking situations
- Experienced in vendor relationship and RMA management
- Strong time management and organizational skills
- Proficient in Microsoft Dynamics GP (Great Plains), MS Office Suite, Citrix Workspace, SAP, and EDMS software
- Production scheduling / Production reporting
- Material requirements planning / Inventory maintenance
ADDITIONAL STRENGTHS
- Strong multitasking and prioritization in high-volume environments
- Effective collaboration with internal teams and external partners
- Reliable, adaptable, and committed to continuous improvement
Languages
English
Full Professional
Hindi
Full Professional
Gujarati
Full Professional
Marathi
Full Professional
Punjabi
Limited Working
Timeline
Production Planner and Customer Service
Fresenius Kabi Canada
04.2025 - 04.2026
Professional Purchasing/Customer Service
Ingram Micro
11.2022 - 03.2025
Warehouse Operations Specialist
Ingram Micro
06.2022 - 11.2022
Warehouse Associate (Contract)
Ingram Micro
02.2022 - 06.2022
Bachelor of Mass Media - Journalism
University of Mumbai