Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
CustomerServiceRepresentative

Nishkarsh Joshi

Edmonton,Alberta

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

The Acquisition Group
07.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Team Member/Cashier

Tim Hortons
02.2023 - 05.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Store Associate

Desi Convenience Store
11.2022 - 01.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.

Education

GED -

Seneca College of Applied Arts And Technology
North York, ON
08-2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Clear communication
  • Customer assistance
  • Cash handling accuracy
  • Attention to detail focus

Languages

English
Full Professional
Hindi
Native or Bilingual

Certification

Google Ads Certification

Google Analytics Certification

Hoot Suite Social Marketing Certification

Hubspot Content Marketing Certification

LinkedIN Learning Certification

Facebook Blueprint Certification

Adobe Creative Cloud Certification


Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

The Acquisition Group
07.2023 - 12.2023

Team Member/Cashier

Tim Hortons
02.2023 - 05.2023

Store Associate

Desi Convenience Store
11.2022 - 01.2023

GED -

Seneca College of Applied Arts And Technology

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Nishkarsh Joshi