NISHIT PARIKH
Vaughan,Ontario
Summary
Positive and upbeat retail sales professional and people person with related experience. Skilled in merchandising products, organizing inventory, keeping accurate registers, order management and payment processing. Effortlessly assist customers to complete purchases and individual loyalty to the brand.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
DMart Store
09.2023 - 07.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Restaurant Server
Sankalp Restaurant
04.2022 - 03.2023
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Bachelor of Science - Information Technology - Cybersecurity
Sheridan College Institute of Technology And Advanced Learning
Davis, ON09.2028
High School Diploma -
Bright Day School CBSE
Vadodara, India05.2024
Skills
- Complex Problem-Solving
- Customer Complaint Resolution
- Product Merchandising
- Refunds and exchanges
- Reservation Management
- Professional Appearance
- Food safety practices
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Customer Service Associate
DMart Store
09.2023 - 07.2024
Restaurant Server
Sankalp Restaurant
04.2022 - 03.2023
Bachelor of Science - Information Technology - Cybersecurity
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Bright Day School CBSE
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