Hi, I’m
Nishi Malhotra
Calgary,Canada
Summary
Ambitious and client-focused real estate professional with a strong background in sales, project management, and customer experience. Ready to make an impact in Dubai's dynamic luxury property market. Holds a RECA certification and has a proven track record of relationship management, negotiation, and strategic execution. Expertise lies in advising high-net-worth clients on premium real estate investments. Utilizes digital marketing, CRM tools, and market insights to showcase elite properties, deliver seamless transactions, and build a strong network to drive sales success.
Overview
17
years of professional experience
1
Certification
Work History
Grand Realty
Real Estate Agent
12.2023 - Current
Job overview
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Reviewed market research data and changed sales plans accordingly.
- Advised clients on market conditions and property value for informed decision-making.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted comprehensive market analysis to identify opportunities for investors.
TD Bank
Manager - Customer Experience
01.2021 - 10.2024
Job overview
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
TRICO Homes
Project/Area Sales Manager
02.2018 - 04.2020
Job overview
- Successfully launched the CRM - HubSpot
- Effectively negotiate with other stake holders (Broker Channel, municipality, land developers, etc.), to manage cross dependencies
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Jayman Built
Project/Area Sales Manager
09.2016 - 02.2019
Job overview
- Managed launching of a community/drive a product & pricing strategy for the community launch
- Effectively negotiate with other stake holders (Broker Channel, municipality, land developers, etc.), to manage cross dependencies
- Drive continuous improvement and act as a change agent to adapt processes to maximize productivity throughout the product life cycle
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Led sales region to increase sales and boost team morale.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Bank of Montreal
Financial Services Manager
11.2013 - 03.2015
Job overview
- Lead the cross functional staff for better customer experience.
- Provided understanding of complex financial concepts into simple solutions for the customers.
- Managing & preparing business reports at branch level.
- Checked submitted financial documentation for accuracy and integrity against internal and regulatory standards.
- Processed transactions deposits, withdrawals and payments to loan accounts for customers.
- Developed strategic plans for day-to-day financial operations.
- Analyzed business processes to identify cost savings and operational efficiencies.
HSBC
Project Manager, Client Services
02.2008 - 01.2011
Job overview
- Coordinated project management efforts to meet deliverables and deadlines.
- Prepared project lifecycle documentation and project management plans.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
- Handled complex project management concerns productively and with little oversight.
- Counseled on project management, change management or leadership in introduction of new technology to support reporting and analytics.
Education
Thompson Rivers UniversityCanada
Post Graduate Diploma from Marketing
01.2012
Amity University
MBA
01.2006
Lucknow University
Bachelor from Economics & Psychology
01.2004
Skills
- Strategic Project Planning
- Stakeholder Relationship Management
- Agile Methodology Knowledge
- Market Comparison Analysis
- Real Estate Sales Skills
- Real Estate Project Management
- Expert in Negotiation Strategies
- Digital Marketing Expertise
- Strategic Business Development
- Effective Team Building
- Analytical Problem Solving
- Experienced with JIRA Tools
Certification
- Certified Scrum Master, Scrum Alliance
- Real Estate, RECA, 2023
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Real Estate Agent
Grand Realty
12.2023 - Current
Manager - Customer Experience
TD Bank
01.2021 - 10.2024
Project/Area Sales Manager
TRICO Homes
02.2018 - 04.2020
Project/Area Sales Manager
Jayman Built
09.2016 - 02.2019
Financial Services Manager
Bank of Montreal
11.2013 - 03.2015
Project Manager, Client Services
HSBC
02.2008 - 01.2011
Amity University
MBA
Lucknow University
Bachelor from Economics & Psychology
Thompson Rivers University
Post Graduate Diploma from Marketing
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