Nishil Patel
Hamilton,Canada
Summary
A highly motivated personality with 3+ years of experience in the field of Retail Industry with experience in pioneering customer service with relationship building and Business Development. Has strong interpersonal and communication skills also can take initiative, work under pressure and balance multi-tasking projects. Eager and thirst of knowledge to keep updated with growing world innovations & technologies, problem solving skills & critical thinking. Leadership skills, delegating effectively, making decisions and can work under minimal supervision. With Academic Excellence in the field of Information technology, Operations management, Supply chain management, Business Management.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
Walmart Canada
12.2024 - Current
- As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Leads Associates by conducting regular store meetings and communicating operational direction and initiatives with a focus on the OMNI and the Total Store. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth. Develops all associates and identifies high-potential associates, providing training and development to increase capability.
- Delegated work to staff, setting priorities and goals.
- Adjusted staffing levels according to demand throughout the night while staying within budget constraints.
- Provided training and coaching to employees on safety protocols, customer service standards, and operational processes.
- Resolved conflicts between coworkers in a timely manner while maintaining a professional attitude.
- Managed and supervised the shift staff, ensuring they were following company policies and procedures.
TEAM LEADER OPERATION III
Walmart Canada
07.2024 - 12.2024
- Supervised the daily work of staff to ensure work prioritization and quality
- Ensured the safe and timely production of scheduled deliverables by effectively utilizing people, equipment, and material
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement
- Training associates in the proper execution of standard operating procedures (SOP's)
- Planning and scheduling DC personnel to ensure proper staffing in order to receive, order fill or ship products in a productive, safe and cost-efficient manner
- Promoting a positive, inclusive work environment through effectively communication
- Monitoring of Key Performance Indicator(KPI)
- Mentored and coached team members to ensure successful performance
- Providing excellent Customer Service by greeting all customers in polite and friendly manner, assisting customers by promoting products/services
- Assisting customers by promoting products/services using product selling technique
CUSTOMER EXPERIENCE SALES FLOOR DEPARTMENT MANAGER
Walmart Canada
10.2022 - 06.2024
- Team Lead for Strategic Planning and Execution of Duties performed by associates, based on workload and operational functions
- Assigning associates to areas of the sales floor in partnership with the respective salaried Manager
- Delegating, following-up and completing price changes and picking and stocking merchandise in all areas of the store
- Training, coaching, and offering feedback to associates Ensuring that safe work habits are being followed in the backroom and sales floor
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated strong organizational and time management skills while managing entire team
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Selling of Walmart Rewards MasterCard by offering loyalty programs and rewards and promoting other company programs
- Generated customer satisfaction surveys to analyze results into action plans
- Actively listened to customers, handled concerns quickly and solve major issues as being supervisor
- Collaborated with upper management to improve customer service processes
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
CUSTOMER SERVICE MANAGER
Walmart Canada
06.2022 - 10.2022
- Supervised employees and assessed performances to determine training needs and define accurate plans for
decreasing process lags. - Selling of Walmart Rewards MasterCard by offering loyalty programs and rewards and promoting other company programs.
- Generated customer satisfaction surveys to analyze results into action plans.
- Actively listened to customers, handled concerns quickly and solve major issues as being supervisor.
- Collaborated with upper management to improve customer service processes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
CASHIER
Walmart Canada
01.2022 - 05.2022
- Providing fast and easy checkout by processing various form of payments for customer services and goods.
- Ensuring each customer receives friendly, accurate and professional service.
- Promoting and selling of Walmart Rewards Master card, Charity Initiatives and other company programs.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Checked personal identifications during alcohol and tobacco sales.
Financial Advisor
HDFC Bank
01.2020 - 11.2021
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Facilitated new client onboarding process and investment account setup.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
- Collaborated with team members to streamline processes and improve overall client experience.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
Education
POST GRADUATE CERTIFICATION - SUPPLY CHAIN MANAGEMENT
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2023
POST GRADUATE CERTIFICATION - INTERNATIONAL BUSINESS MANAGEMENT
Mohawk College of Applied Arts And Technology
Hamilton, ON08.2022
Bachelor - INFORMATION AND COMMUNICATION TECHNOLOGY
Indus University
Ahmedabad, Gujarat05-2019
Skills
- Flexible and Adaptable
- Teamwork and Collaboration
- Self-Motivated
- Decision-Making
- Multitasking Abilities
- Problem-Solving
- Analytical and Critical Thinking
- Operation Management
- Team Leadership
- Supply Chain Management
- Motivational skills
- People management
- Customer service
- Team building capacity
- Team performance monitoring
- Time management
- Relationship building and management
- Business development
- Client relations
- Sales expertise
Timeline
Assistant Manager of Operations
Walmart Canada
12.2024 - Current
TEAM LEADER OPERATION III
Walmart Canada
07.2024 - 12.2024
CUSTOMER EXPERIENCE SALES FLOOR DEPARTMENT MANAGER
Walmart Canada
10.2022 - 06.2024
CUSTOMER SERVICE MANAGER
Walmart Canada
06.2022 - 10.2022
CASHIER
Walmart Canada
01.2022 - 05.2022
Financial Advisor
HDFC Bank
01.2020 - 11.2021
POST GRADUATE CERTIFICATION - SUPPLY CHAIN MANAGEMENT
Mohawk College of Applied Arts And Technology
POST GRADUATE CERTIFICATION - INTERNATIONAL BUSINESS MANAGEMENT
Mohawk College of Applied Arts And Technology
Bachelor - INFORMATION AND COMMUNICATION TECHNOLOGY
Indus University
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