Nishi WUNNAVA
Metro Vancouver,Canada
Summary
Seasoned Associate Director with extensive experience at IBM, skilled in Business Program Management and enhancing cross-functional collaboration. Successfully led IT infrastructure initiatives across the MEA region, resulting in substantial improvements in spend-to-revenue ratios. Demonstrated expertise in vendor and contract management, promoting innovation and efficiency within high-pressure environments. Committed to leveraging these skills to drive strategic growth and operational excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Associate Director of Operations
Kyndryl Middle East, Africa and Turkey
Dubai, United Arab Emirates
11.2021 - 07.2023
- Managed the spend envelope of approximately $100 million for IT infrastructure across MEA to improve spend to revenue quarter over quarter and year over year.
- Responsible for the revenue and gross margin plan for IT Services delivered within the MEA region by partnering with 'Alliances,' leveraging next-generation IT solutions within new and existing project teams.
- Provided guidance and support to executive team on overall business strategy, policy development, and process improvement initiatives.
- Fostered an environment of continuous improvement, encouraging innovation and efficiency.
Associate Director - IT Infrastructure Management
IBM Middle East, Africa and Turkey
Dubai, United Arab Emirates
12.2017 - 11.2021
- Develop and implement new strategies and policies, in collaboration with executive partners, to establish and attain long-term business objectives.
- Lead the Infrastructure Management and Delivery Operations Leader for Datacentres, Security, and Resiliency that serves as the foundation for Security and IT controls while managing private and hybrid-cloud environments.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Led and drove collaboration with internal teams and partners to meet expected timelines, budget and quality standards.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Transition & Transformation Leader
IBM Middle East, Turkey and Africa
Dubai, United Arab Emirates
11.2016 - 12.2017
- Managed the Transition and Transformation team of five major markets in the Middle East, Africa, and delivery centers across IBM locations.
- Lead the deal engagement for two major airline clients.
- Collaborate across the organization and with other stakeholders, as required, to meet program objectives.
- Managed the budget planning, resources, skills, and client management, ensuring T&T is delivered on time and within the budgets.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
Sr. Manager – Project Management Services
IBM Poland
Wroclaw, Poland
12.2013 - 11.2016
- Lead a team of over 40 PMs, including portfolio, program, and project managers within EMEA, and was accountable for the end-to-end delivery of the projects, i.e., green field and DC migration, ranging from approximately $200K to approximately $5M.
- Expanded the business from Domestic to Delivery Centers from $$ as well as Head Counts
- Support the teams in achieving client deliverables and quality metrics at an effective and agreed-upon cost level for all acquisition and divestiture projects.
- Managed crisis situations, implementing contingency plans to minimize impact on operations.
- Developed and implemented strategic business plans to drive growth and profitability.
Engagement Manager – Lean/Global Delivery Framework
IBM India
Noida, India
03.2011 - 12.2013
- Lead the GDF bootcamp in the Regional Delivery Centers at IBM India.
- Engaged in running the Lean Six Sigma audits for all the existing accounts.
- Drive and ensure the standard practices across the accounts and technologies from a maturity assessment and practice perspective.
- Lead all the accounts for the transition and transformation into the GDF/Lean model.
Delivery Project Executive
IBM India
Bangalore, India
06.2008 - 03.2011
- Cultivated effective and positive working relationships with clients through onboarding, initial training, ongoing support, and reviews.
- Leads the continual improvement of service delivery standards and practices.
- Managed multiple commercial accounts, meeting all XLAs, SLAs (Experience Level & Service Level Agreements), and key performance indicators (KPIs).
- Led transformation across DWS accounts – ITSM deployment, Voice and Network upgrades, and contact center solutions.
- Monitored client satisfaction through implementation and delivery of technology products and services, relationship management and billing or invoicing processes.
Various Roles
Wipro, Intouch Solutions, Teleperformance
New Delhi, India
09.2000 - 06.2008
- Performed various roles, i.e.,
- Team Leader, Technical Support, Technical Sales.
Education
Bachelor’s degree - Economics & Psychology
Lucknow University
ACCP Pro - E – Commerce
APTECH Computer Education
Skills
- Business Program Management
- People management
- IT Consulting
- Vendor Management
- Finance (Planning & Analysis)
- IT Asset and Operations Management
- Contract Management
- Data Center Management
- Asset management
- Facilities management
- Workforce planning
- Cost savings and reduction
- Cross-functional teamwork
- Compliance management
- Business process reengineering
Certification
- ITIL V3 Foundation certified
- Service Now – Now create
- Project Management Fundamental
- Consultant Profession – Foundation
- Issue Based Consulting (IBC)
- Leadership for an Agile culture
- Leading at IBM – Basic Blue for New leaders Learning
- HDI – Help Desk Integration
Volunteer Experience
- Counsellor – Women Leadership in IT Industry
- AGILE workshops, spreading the awareness among PM’s population to run projects in more effective way.
- Lead workshops for leadership and guidance to aspiring First Line managers.
- Lead GTS Graduate Program SPARK - MEA
Timeline
Associate Director of Operations
Kyndryl Middle East, Africa and Turkey
11.2021 - 07.2023
Associate Director - IT Infrastructure Management
IBM Middle East, Africa and Turkey
12.2017 - 11.2021
Transition & Transformation Leader
IBM Middle East, Turkey and Africa
11.2016 - 12.2017
Sr. Manager – Project Management Services
IBM Poland
12.2013 - 11.2016
Engagement Manager – Lean/Global Delivery Framework
IBM India
03.2011 - 12.2013
Delivery Project Executive
IBM India
06.2008 - 03.2011
Various Roles
Wipro, Intouch Solutions, Teleperformance
09.2000 - 06.2008
Bachelor’s degree - Economics & Psychology
Lucknow University
ACCP Pro - E – Commerce
APTECH Computer Education
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