Nishi Patel
Ottawa,Canada
Summary
Over 3 years of experience in managing staff, maintaining high audit standards, and overseeing cash operations, Skilled in team training, problem-solving, and delivering strong customer service in fast-paced environments. Seeking to apply leadership and financial skills in a banking role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Tim Hortons
02.2025 - Current
- - Oversee daily restaurant operations, including staff management and customer service
- - Ensure compliance with health, safety, and quality standards
- - Manage scheduling, inventory control, and vendor relations
- - Oversee daily cash operations by processing and balancing cash and currency exchanges
- - Lead team training and development to enhance performance and customer satisfaction
- - Implement promotional campaigns to boost sales and community engagement
Food & Safety Supervisor
Tim Hortons
06.2023 - 01.2025
- - Supervised daily food safety operations ensuring compliance with local health regulations
- - Conducted regular inspections and audits to maintain high hygiene standards
- - Trained staff on food handling procedures and safety protocols
- - Managed documentation and reporting related to food safety incidents
- - Coordinated with management to implement corrective actions and continuous improvements
Customer Service Associate
Amazon
11.2022 - 03.2023
- - Provided prompt and professional assistance to customers via phone, chat, and email
- - Resolved customer issues related to orders, returns, and refunds, ensuring high satisfaction
- - Maintained detailed records of customer interactions in internal systems
- - Collaborated with cross-functional teams to improve support processes and response times
Education
Post-Graduate Certificate - Project Management
Algonquin College
Ottawa, ON12.2023
Post-Graduate Certificate - Environmental Management and Assessment
Algonquin College
Ottawa, ON12.2022
Bachelor of Science (B.Sc.) - Botany
Navrachna University
Vadodara, Gujarat12.2021
Skills
- Ms Project 2019
- (GIS) Geographic Information System
Accomplishments
Maintained high operational standards, achieving over 90% in audits and inspections by implementing quality controls and training team members on compliance procedures.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Certification
- - Restaurant Management Certification Program
- - WHMIS (Workplace Hazardous Materials Information System)
- - Food & Safety Handler Certification
Timeline
Restaurant Manager
Tim Hortons
02.2025 - Current
Food & Safety Supervisor
Tim Hortons
06.2023 - 01.2025
Customer Service Associate
Amazon
11.2022 - 03.2023
Bachelor of Science (B.Sc.) - Botany
Navrachna University
Post-Graduate Certificate - Project Management
Algonquin College
Post-Graduate Certificate - Environmental Management and Assessment
Algonquin College