Nishdeep Kaur
Trail
Summary
Dynamic and results-driven professional with a proven track record at HUB International Insurance Brokers, excelling in sales, client relationship management, and revenue growth. Adept at mentoring teams to exceed targets, enhancing service quality, and implementing strategic solutions to drive business success. Recognized for exceptional problem-solving,adaptability, and time management skills, delivering outstanding results
in customer service and operations management.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Insurance Associate
HUB International Insurance Brokers
01.2023 - Current
- Process new applications, renewals, endorsements and cancellations.
- Handle customer concerns, resolve issues and ensure client satisfaction.
- Guide clients through the claims process and provide necessary support.
- Participated in networking events and developed relationships with potential clients to increase sales.
CUSTOMER SERVICE MANAGER
Wal-Mart
03.2020 - Current
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Mentored Staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
ASSISTANT FLOOR MANAGER
Tim Horton's
03.2019 - 02.2022
- Boosted sales performance through effective floor management and staff training.
- Increased customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Maximized staff efficiency by conducting regular performance evaluations, identifying areas for improvement, and providing constructive feedback.
- Managed store inventory and stock levels to maintain availability of products.
SALES ASSOCIATE
Chevron
04.2019 - 09.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Post-Graduation - Business Accounting
Selkirk college
Castlegar, B.C.01.2020
Bachelor of Commerce -
Arya College
Punjab, INDIA01.2017
Secondary Education -
Jain Public School
Punjab, India01.2014
Skills
- Client relationship management
- Sales Expertise
- Communication
- Teamwork
- Problem Solving
- Multitasking
- Adaptability and Flexibility
Demonstrated Skills
Welcomed customers into store in a friendly and professional manner, Answered general inquiries in person and over the phone; relayed messages to manager when needed, Able to resolve the complaints received from customers related to sales and services, Regulate product pricing, sales and consumer discount rates, Collaborated with groups of 3-5 individuals for the completion of academic projects, Remain calm and composed and focused on the main purpose, Inspire and motivate other team members
Certification
CAIB 3
Food Safety
Serve IT right
Timeline
Personal Insurance Associate
HUB International Insurance Brokers
01.2023 - Current
CUSTOMER SERVICE MANAGER
Wal-Mart
03.2020 - Current
SALES ASSOCIATE
Chevron
04.2019 - 09.2019
ASSISTANT FLOOR MANAGER
Tim Horton's
03.2019 - 02.2022
Bachelor of Commerce -
Arya College
Secondary Education -
Jain Public School
CAIB 3
Food Safety
Serve IT right
Post-Graduation - Business Accounting
Selkirk college
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