Nishchay Dhingra
Brampton,ON
Summary
- Proven leader and adept problem-solver with extensive experience in retail and culinary management, notably at Cheese Boutique. Excelled in staff coaching, achieving significant improvements in customer service and operational efficiency. Skilled in POS systems and inventory control, adept at driving sales growth and reducing costs. Demonstrates strong multi-tasking and decision-making abilities, ensuring high standards of performance and risk management.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Cheese Boutique
11.2019 - Current
- Directly supervised up to 40 employees concurrently
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Utilized extensive knowledge of POS software Autostar
- Knowledgeable in operating Bizerba Machines.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Assisted with hiring, training and mentoring new staff members.
- Supervised guests at front counter, answering questions regarding products.
- Reduced operational risks while organizing data to forecast performance trends.
Kitchen Supervisor
Boston Pizza Restaurant
01.2018 - 10.2019
- Trained new team members on kitchen procedures, safety protocols, and company standards.
- Controlled food costs and managed inventory.
- Maintained high sanitation standards through routine cleaning protocols and adherence to health regulations.
- Reduced food waste through effective inventory management and menu planning.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Assisted in menu development, considering seasonal ingredients, customer preferences, and profitability goals.
- Managed staff scheduling, ensuring optimal coverage during peak hours and minimizing labor costs.
Education
College Diploma - Business Management
Humber College
Toronto, ON08.2017
Skills
- Customer Service
- Strong multi-tasking
- Problem-Solving
- Retail Operations
- Decision-making skill
- Inventory Control
- Coaching and Mentoring
- Shift Scheduling
- Goal Setting
- Detail Oriented
- Staff Management
- Hiring and Training
- Decision-Making
- Incident Reporting
- Shrinkage Control
- Technology proficiency
- Process Improvements
- POS Systems
- Operations Management
- Risk Management
- Computer Skills
- MS Office
Languages
English
Punjabi
Hindi
Timeline
Retail Store Manager
Cheese Boutique
11.2019 - Current
Kitchen Supervisor
Boston Pizza Restaurant
01.2018 - 10.2019
College Diploma - Business Management
Humber College
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