Nishat Mahmud
Sales & Leasing Consultant
Regina,Canada
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Hospitality and Auto industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales & Leasing Consultant
Regina Motor Products
Regina, SK
09.2023 - Current
- Built relationships with clients by providing timely follow-up on inquiries or requests for information.
- Provided excellent customer service by responding to inquiries promptly and professionally.
- Arranged test drives for potential buyers and answered questions regarding the vehicles' performance.
- Attended required training sessions on topics such as sales techniques, customer service standards and product knowledge.
- Processed paperwork associated with vehicle purchases including title transfers, financing documents and trade-in agreements.
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business.
- Greeted customers, identified their needs and wants, and provided assistance to make a purchasing decision.
- Negotiated with customers to close sales at agreed upon prices.
- Ensured all company guidelines were followed during transactions by adhering strictly to dealership policies.
- Maintained up-to-date knowledge of new models, features and accessories.
FOOD AND BEVERAGE SERVER
Fancy Fork Café & Bistro
Emerald Park, Saskatchewan
08.2022 - 09.2023
- Greeting customers, helping them to find their desired spot, and providing a menu once they're seated properly
- Taking each order properly, describing the menu items as they needed to know, and taking notes about allergic issues with foods
- Make sure the bar setup is ready, the bar is fully stocked, cocktails setup and garnishes are ready before each shift
- After serving the food make sure everything is okay on their end, and check if they need anything else in the meantime
- Whenever customers leave, make sure each table is cleared right away and set up the table right away for the next customers
- Preparing desserts, specialty coffee, and buffet setups
- Cooperate and communicate with all serving and kitchen staff.
Debt Collector
Total Credit Recovery
Toronto, ON
01.2022 - 12.2022
- Analyzed customer financial information and determined appropriate payment plans.
- Performed regular reviews of assigned accounts to ensure compliance with company policies.
- Developed strategies to collect on past due accounts while maintaining customer relationships.
- Advised customers on methods of avoiding future delinquencies through budgeting techniques.
- Conducted skip tracing to locate debtors who had changed address or employment status without notifying creditors.
- Reconciled discrepancies between customers' accounts and statements of account.
- Maintained detailed records of all collection activity in accordance with company policies and procedures.
- Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
- Explained the consequences of non-payment in a professional manner.
FOOD COUNTER ATTENDANT
Subway
Toronto, ON
01.2021 - 12.2021
- Always attending the counter to take orders, making sure payments go through after each transaction
- Following customers' notes regarding their orders, such as allergies or other health issues, before serving them the food
- Addressed customers' issues and provided them with a quick solution to their needs
- Kept registering accurately through correct billing, payment processing, and cash management practices
- Make sure everything is cleaned and sanitized after each customer leaves.
FOOD AND BEVERAGE SERVER
CHEF OF INDIA
Toronto, ON
12.2018 - 09.2020
- I take orders and serve food and beverages to patrons at tables in the dining establishment
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Communicate with customers to resolve complaints or ensure satisfaction
- Kept registering accurately through correct billing, payment processing, and cash management practices
- Checked identification to enforce the age requirement for alcoholic beverages.
SCAN COORDINATOR
Hudson's Bay Company
Scarborough, ON
08.2018 - 12.2018
- Keep records of all new inventories by scanning them accordingly
- Put all the scanned item checklists in Excel
- Made sure all products were sealed and damage-free
- Provide daily reports to Managers and Supervisors
- Helping new recruiters to get the job done quickly.
Education
Post-graduation in Hospitality and Restaurant Management -
Seneca College
12.2021
Bachelor of Science -
International College of Manitoba (ICM)
09.2019
General Education Development in Science -
Mentors - Bangladesh
05.2017
Skills
- Excellent Communication Skills
- Positive and Professional
- Customer liaison
- Community Networking
- Product and service knowledge
- Sales Strategies
- Prospecting skills
- Sales proposal creation
- Guest Relations Management
- Menu Memorization
- Safe Food Handling
- Supply Restocking
- Order Accuracy
- Food Running
- Wine Pairings
- Item Promotion
Certification
- Ontario Smart Serve, 11/18/18, Present
- AODA, 04/21/21, Present
- Food Handler Certification, 03/21/21, 03/26/26
- Workplace Hazardous Materials Information System (WHMIS), 03/21/21, 03/24/24
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Full Professional
Timeline
Sales & Leasing Consultant
Regina Motor Products
09.2023 - Current
FOOD AND BEVERAGE SERVER
Fancy Fork Café & Bistro
08.2022 - 09.2023
Debt Collector
Total Credit Recovery
01.2022 - 12.2022
FOOD COUNTER ATTENDANT
Subway
01.2021 - 12.2021
FOOD AND BEVERAGE SERVER
CHEF OF INDIA
12.2018 - 09.2020
SCAN COORDINATOR
Hudson's Bay Company
08.2018 - 12.2018
Post-graduation in Hospitality and Restaurant Management -
Seneca College
Bachelor of Science -
International College of Manitoba (ICM)
General Education Development in Science -
Mentors - Bangladesh
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