Nisha Patil

Highly skilled Administrative Assistant and Customer Service Professional with extensive experience in operations management, client service, and administrative support. Proven ability to efficiently coordinate meetings, manage client onboarding, and maintain accurate records in compliance with regulatory standards. Adept at leveraging technology, including Microsoft Office Suite and CRM systems, to streamline workflows, enhance operational efficiency, and deliver tailored, client-focused solutions. Known for building strong relationships, resolving complex problems, and thriving in fast-paced environments with meticulous attention to detail. Demonstrates a track record of exceeding performance expectations through proactive planning, exceptional organizational skills, and a commitment to excellence in service delivery.

Certified Customer Service Professional (CCSP), Zendesk, 05/01/24

• Developed advanced customer service strategies to enhance client satisfaction and loyalty.

• Mastered communication techniques to address diverse client needs effectively and resolve conflicts.

• Gained expertise in utilizing Zendesk tools to streamline customer support processes and improve response times.

Certified Six Sigma Black Belt, Coursera, 07/01/24

• Acquired in-depth knowledge of Six Sigma methodologies for process improvement and operational excellence.

• Learned to identify inefficiencies, implement data-driven solutions, and optimize workflows.

• Developed leadership skills to manage cross-functional teams and execute projects aligning with organizational goals.

Administrative Professional Certificate, LinkedIn-Microsoft, 06/01/24

• Gained proficiency in managing administrative tasks, including scheduling, document preparation, and data entry.

• Enhanced technical skills in Microsoft Office Suite to improve efficiency and accuracy in daily operations.

• Built strong organizational and time-management capabilities to support executives and teams effectively.

CRM Basics: Unlock Business Growth through Relationships, Unknown, 12/06/24

• Learned core CRM functionalities to strengthen client relationships and drive business growth.

• Acquired skills in leveraging CRM tools for customer segmentation, data analysis, and personalized communication.

• Improved ability to track customer interactions, monitor sales pipelines, and develop client-focused strategies.

1. Operational Efficiency and Process Improvement

• Streamlined operational workflows, achieving a 25% boost in efficiency through targeted process enhancements and advanced technology integration.

2. Client Service Excellence

• Delivered superior client experiences across 2,000+ interactions, earning a 95% satisfaction rate through attentive and personalized service.

3. Data Management and Reporting

• Generated comprehensive service metrics reports, enabling data-driven decision-making and enhancing operational strategies.

4. Revenue Growth and Sales Strategy

• Increased revenue by 12% at Ashish Hospital through designing and implementing targeted health packages and executing cross-selling strategies.
• Boosted engagement by 20% by promoting service offerings and educating clients on the use of self-service tools.

5. Team Training and Leadership

• Facilitated monthly workshops to enhance customer service skills and ensure strict adherence to organizational protocols, achieving consistent service quality.
• Mentored and trained new hires to uphold high service standards and align with team performance goals.

6. Technical Proficiency

• Optimized workflow efficiency and ensured compliance by utilizing Microsoft Office Suite (Word, Excel, Outlook) to streamline administrative processes.
• Maximized client satisfaction by leveraging CRM tools to build, maintain, and strengthen client relationships.