Nishant
Edmonton,AB
Summary
Results-oriented leader with a strong focus on operational efficiency and team development. Proven track record of implementing effective marketing strategies and improving customer loyalty through exceptional service.
Offering blend of leadership qualities and strong desire to learn and grow within management environment. Delivers insights into strategic planning and operational procedures, coupled with excellent communication and organizational skills. Ready to use and develop these skills in future roles.
Overview
3
3
years of professional experience
Work History
Manager
Viking Cold Beer and Liquor Store
09.2025 - Current
- Oversaw daily operations, ensuring compliance with company policies and local regulations.
- Trained and mentored staff on customer service best practices and product knowledge.
- Managed inventory levels, optimizing stock for peak sales periods while minimizing waste.
- Implemented process improvements that enhanced operational efficiency and reduced costs.
- Developed staff schedules to align with business needs and peak customer traffic times.
- Improved marketing to attract new customers and promote business.
Supervisor
Liquor House
12.2024 - 08.2025
- Conducted regular staff performance evaluations, fostering professional development within the team.
- Resolved customer complaints promptly, improving satisfaction and loyalty rates.
- Organized promotional events, increasing store visibility and driving sales growth.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Supervisor
Clubs Liquor
08.2024 - 12.2024
- Supervised daily operations, ensuring compliance with safety standards and store policies.
- Trained and mentored team members, enhancing overall productivity and service quality.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented efficient workflow processes, reducing wait times for customers during peak hours.
- Monitored cash handling procedures, ensuring accuracy in financial transactions and reporting.
Sales Associate
Boss Liquor
02.2024 - 08.2024
- Trained new associates on company policies, procedures, and customer service standards for consistent service delivery.
- Implemented promotional strategies to increase product visibility and drive customer engagement within the store.
- Resolved customer complaints promptly, fostering positive relationships and promoting customer loyalty initiatives.
- Conducted market research to identify trends and inform stocking decisions, improving overall product offerings in-store.
Sales Associate
Petro Canada
06.2023 - 01.2024
- Assisted customers with product selection and inquiries to enhance overall shopping experience.
- Maintained inventory accuracy through regular stock checks and effective organization of merchandise displays.
- Processed transactions efficiently using point-of-sale systems, ensuring smooth customer checkout experiences.
- Collaborated with team members to meet sales targets and improve store performance through effective communication.
Education
Diploma - Business Management
Portage College
Edmonton, AB02-2026
Diploma - Computer Programming
Red Deer Polytechnic
Red Deer12-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Strategic planning
- Sales techniques
- Partnership development
Languages
English
Hindi
Punjabi
Timeline
Manager
Viking Cold Beer and Liquor Store
09.2025 - Current
Supervisor
Liquor House
12.2024 - 08.2025
Supervisor
Clubs Liquor
08.2024 - 12.2024
Sales Associate
Boss Liquor
02.2024 - 08.2024
Sales Associate
Petro Canada
06.2023 - 01.2024
Diploma - Business Management
Portage College
Diploma - Computer Programming
Red Deer Polytechnic