Nishant Trivedi
Newmarket,ON
Summary
Experienced manager specializing in operational oversight, inventory control, and staff development. Demonstrated success in improving customer satisfaction and maintaining compliance with health regulations. Strong strategic planner with a focus on maximizing operational efficiency and driving process improvements.
Overview
21
21
years of professional experience
8
8
Certifications
Work History
Manager
Quick Serve Restaurants Ltd
Toronto, Ontario
01.2024 - Current
- Managed daily operations in fast-paced restaurant environment to enhance efficiency.
- Trained new team members on food safety and service protocols.
- Supervised staff to uphold excellent customer service standards.
- Coordinated inventory management and supply ordering processes for optimal stock levels.
- Implemented staff scheduling to maximize labor efficiency.
- Ensured compliance with health regulations and safety procedures.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Monitored staff performance, addressing issues to improve overall quality of service.
Michelin Star Restaurant ( Head Waiter)
Carnival Cruise Corporation
Southampton , Hampshire
01.2011 - 10.2023
- Supervised dining staff to ensure smooth service flow and guest satisfaction.
- Collaborated with management to enhance dining services and customer feedback processes.
- Trained new waiters on food service procedures and customer service standards.
- Provided assistance in resolving customer complaints in a professional manner.
- Enforced health and safety regulations in the restaurant dining area.
- Greeted customers and escorted them to their tables.
- Worked closely with kitchen staff to ensure prompt delivery of food items when requested by guests.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that the dining area was properly set up with clean linens, silverware, and glassware.
- Assigned serving staff to specific stations throughout the restaurant.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Managed daily operations of the host stand including reservations, seating arrangements, and greeting guests upon arrival.
- Consistently monitored dining room ambiance including music levels, lighting, decorations.
- Monitored wait staff performance and provided feedback when necessary.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assisted servers with taking orders from customers as needed during peak hours.
- Took initiative to anticipate guest needs before they arose, ensuring excellent customer service at all times.
- Implemented new POS system and trained staff members on use.
- Communicated any special dietary requirements or allergies reported by customers to kitchen personnel promptly.
- Trained new employees to perform duties.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Michelin Star Restaurant Waiter
Carnival Cruise Corporation
Southampton , Hampshire
05.2005 - 01.2011
- Provided exceptional customer service to enhance guest dining experiences.
- Maintained knowledge of daily specials and restaurant promotions for guests.
- Provided exceptional service to high volume of daily customers.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Skills
- Inventory management
- Staff training
- Operational supervision
- Customer complaint resolution
- Health regulation compliance
- Customer relationship management
- Time management
- Sales management
Certification
Food Safety level 3 ( United Kingdom)
Accomplishments
Honorable Mention for Best Employee
Timeline
Manager
Quick Serve Restaurants Ltd
01.2024 - Current
Michelin Star Restaurant ( Head Waiter)
Carnival Cruise Corporation
01.2011 - 10.2023
Michelin Star Restaurant Waiter
Carnival Cruise Corporation
05.2005 - 01.2011