Nishant Saini
96 Gerrard St, E, Toronto,Canada
Summary
Highly motivated professional with experience in business process improvement, data analysis, client dealing, and project management. Proven ability to identify opportunities for process improvement and develop strategies for implementation. Adept at utilizing analytics to develop business insights and drive new product development.
Overview
4
4
years of professional experience
Work History
SENIOR ANALYST
CPA Global
Noida, Uttar Pradesh
10.2018 - 08.2021
- Led and participated in successful projects in 2020 and 2021, collaborating closely with management to ensure project success, resulting in a time-saving of 29 hours per week and cost-saving of 358 pounds per month
- Efficiently analyze and review incoming and returned email queries in Outlook.
- Categorize and organize documents in the imaging system, ensuring adherence to established guidelines and procedures.
- Serve as the senior executive's main point of contact with important internal and external stakeholders
- Identifying potential risks and implementing mitigation strategies
- Provide timely and accurate service and support to the clients or agents based on acquired knowledge.
- Actively participated in activities and took responsibility for training the onshore team, contributing to seamless transitions
- Administer SharePoint and workflows for efficient document management and collaboration.
- Provided support to the project manager by assisting with training schedules, documentation, and quality assurance of newly implemented processes
- Keep management team members informed promptly about sensitive client issues.
- Demonstrate flexibility by taking on additional tasks and assisting other teams when required.
- Foster collaboration with internal teams, members, employers, and third parties by sharing information openly and professionally.
- Developed presentations for internal meetings highlighting critical insights from data analysis
- Collaborate with both IT and business teams to recommend and develop solutions, such as simplifying multiple Excel sheets using macros aligned with identified business requirements and needs.
ANALYST
Alight Solutions
Noida, Uttar Pradesh
09.2017 - 09.2018
- Successfully utilized multiple tools, including Salesforce, SharePoint, TBA, Service Connects, and Workflow, to improve workflow efficiency
- Designated beneficiaries for clients according to their preferences, demonstrating excellent attention to detail and strong organizational skills
- Strengthened proficiency in MS Excel by attending an Advanced Excel workshop, enhancing analytical capabilities and data processing skills
- Actively participated in meetings by providing valuable insights and suggestions for process improvements, fostering a collaborative team environment
- Successfully trained new team members using approved training materials and information, resulting in improved team performance and productivity.
Education
Marketing Research Analytics -
Centennial College of Applied Arts And Tenology
04-2023
Project Management -
Humber College
04.2022
Bachelor's of Commerce -
Zakir Husain College
Delhi, India04.2017
Skills
- Effective Communication
- Project Management
- Self-Motivation and Proactivity
- Risk Management
- Customer service/Client dealing
- Report Preparation
- Record Management
- Data Analysis
- Microsoft Office Suite
- Administrative Support
- Quality Assurance
Projects
Humber College-Capstone Project
The capstone project at Humber College is designed to simulate the challenges and complexities that professionals face in the field of project management. Students are tasked with completing a project from start to finish, demonstrating their ability to navigate through various project phases and deliver successful outcomes.
- Collaborated with a Project Manager to obtain project details from a recent undertaking within the past 5 years.
- Gathered and analyzed the collected information, comparing it to the industry standard PMBOK (Project Management Body of Knowledge).,
- Generated quality reports summarizing the project findings for presentation purposes. Gained practical experience in handling real-life project situations and challenges.
- Consolidated all the research outcomes and prepared the final report for submission.
Timeline
SENIOR ANALYST
CPA Global
10.2018 - 08.2021
ANALYST
Alight Solutions
09.2017 - 09.2018
Marketing Research Analytics -
Centennial College of Applied Arts And Tenology
Project Management -
Humber College
Bachelor's of Commerce -
Zakir Husain College
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