Summary
Overview
Work History
Education
Skills
Work Preference
Certification
Timeline
Generic
Nishant Prateek

Nishant Prateek

Project/Program Management
Mississauga,ON

Summary

Over 14 years experienced IT and Enterprise Project Manager / Program Manager with over 8 years of experience leading successful projects across multiple sectors. Proficient in a wide range of domains, including Healthcare technologies, Enterprise Application deployments, Cloud migrations, datacenter upgrades, network infrastructure utilizing Waterfall and Agile delivery methodologies. Seeking to apply management talents to drive the projects to success and long-term company growth.AREA OF EXPERTISE Project Governance & Hygiene Current Career Level: Manager (Manager/Supervisor of Staff) Years of relevant work experience: 10+ to 15 Years Work Status: Canada Permanent Resident - I am authorized to work in this country for any employer. Active Security Clearance: None Target Job | Title Healthcare IT Industry | Program/Project Manager Target Locations: Selected Locations: Canada-ON-Mississauga Relocate: Yes Willingness to travel: Up to 50% travel

Overview

14
14
years of professional experience

Work History

Sr. Project Manager

Smile Digital Health
Toronto, Ontario
04.2021 - Current
  • Led team of project managers and security architects that deployed multiple Healthcare applications protecting over 50K+ servers, systems from compromise by enhancing inter-operability and Integration approach of 60% of Global health data managed under various Health institutes
  • Led the Project and Program management portfolios in the healthcare sector, managing medium to large projects/programs and progressively increasingly scale and scope of execution authority acting as client account executive for multiple health care clients with overall responsibility for client relationship management
  • Led team to implement multiple technology transformation change management processes impacting US Federal and Provincial government health department / Department of Health) focused on improving healthcare and Clinical care service delivery
  • Led 30+ team that completed the implementation and upgrade of CMS New Patient access Final Rule (Payer Member Portal) on multiple platforms without client service disruption
  • Engage health care clients and health care partners to understand their needs to identify solutions and services to expand our relationships and service portfolio and assisted with the sourcing and onboarding process for the team members
  • Developed RFI/RFP responses, proposals, and business cases, including pricing/margin analysis and ROM analysis (Rough Order of Magnitude)
  • Manage service delivery outcomes across multiple client contracts, including the writing and updating of new and existing contracts
  • Managed selected consulting engagements, including the oversight, and tracking of resources, schedule and budget
  • Managed, motivated, and led a multi-disciplined team of IT professionals
  • Enhanced and managed project stages, including scope, timeline, and costs to achieve project objectives in accordance with business needs/expectations and grow positive relationships with stakeholders, including sponsors, project teams, external partners etc
  • Led 20+ team to execute multiple digital transformation projects to accelerate customer onboarding and improve user experience for 250K+ customers at Smile Digital Health, Infinite Computer Solutions and Allscripts Inc
  • Delivered a complex migration and integration project for multiple hospitals, impacting 300+ facilities and care-providers and migrating millions of demographical and clinical data including patient and member accounts and balances to an upgraded and more secured Healthcare platform
  • Strong ability to work in collaborative planning, consensus building, and influence between stakeholders with diverse interests
  • Managed multiple interrelated projects, and takes into consideration timelines, dependencies, risks, and available resourcing; finds efficiencies, mitigates risks, and ensured success of all projects
  • Adept at managing trade-offs and evaluating opportunities for innovation with internal and external partners
  • Ability to identify the work required and organize, facilitate and/or perform the work with only limited guidance
  • Leading multiple project managers and technical team to design, build and plan integration to multiple clinical software electronic health-related projects on the Smile Digital Project Payer & Provider program
  • Deploying Smile CDR(Clinical Data Repository) Integrating with HIS on FHIR
  • Managing a team including managers, product owners, Front-end & Back-end Developers, QA and Data modelers to plan and Smile CDR and integration to 3rd party workflow interface using FHIR & HL7 v2 standards maintaining HIPAA Compliance for value proposition
  • Systems impacting all Niagara health hospital locations and operations
  • Leading the team that is deploying and integrating clinical software systems like Smile CDR, Hospital Information Systems, Laboratory / Radiology Information System, Pharmacy to Health Information Exchange (HIE)
  • Facilitate collaboration with clinical and technical teams to ensure effective flow of information to support project progress
  • Prepared project plans, tracking activities and coordinating teams to ensure project success while leveraging conflict resolution techniques
  • Managing project financials, preparing briefing notes with problem statement and solution including business case justifications for the program
  • Provided recurring status reports to the stakeholders including vendors, program steering committee and technology executive leadership
  • Prepared and maintained project governance documentations while supporting project team to ensure documentations are standardized
  • Tracked and maintained technology change request using ServiceNow, Confluence and Jira
  • Planview for tracking and reporting budgets
  • Implementing innovative healthcare digital solutions for Smile Digital Health and driving strategic alliances with premier vendors such as Accenture, Infosys, IBM, and Microsoft
  • Spearheaded cross-functional international teams in business process renovation, overseeing projects across GRC compliance, Salesforce automation, and Master Data Management & cybersecurity
  • Developed a comprehensive Master Data Management (MDM) strategy and managed critical Data Load and Data Migration operations.

Technical Lead / Sr. Project Manager

Infinite Computer Solutions & HCL
Bengaluru
04.2017 - 03.2021
  • Led the successful delivery of multiple next generation healthcare portal deployments to enhance healthcare services protection for hospital and systems on premise and assisted with product roadmaps, visioning, backlog grooming sessions, working with Dev Teams, and Being a face for the client to ensure they understand they are heard while also educating the client on best practices and the benefits of working in Agile Environment
  • Accountable for end-to-end deployment, SDLC from initiation, deployment, and post-implementation support handover to support
  • Facilitated resolution of project issues, delivering regular status updates to program leadership and Global Clients
  • Created, tracking and reporting project plan status using dashboards
  • Utilized collaborative tools (Google Docs, SharePoint, Confluence, Jira) to manage project RAID log and resolve blockers
  • Managed, tracking and reporting $3M+ project budget (Forecast, Accruals, Actuals, Variance) using Smartsheet and MS Projects
  • Coordinated technology change management processes, presenting changes for approval within approved schedule
  • Implemented new operations teams for security and CRM tools, ensuring rapid response to security incidents and relationship management
  • Architected and upgraded TELUS Health's core service infrastructure, extending lifecycle without service impacts
  • Steered workshops such as SWOT, Fishbone Diagram Analysis, and Root Cause Analysis, Analytical acumen in augmenting effective problem-solving strategies and enhanced robustness in business continuity (BCP) and disaster recovery (DR) plans
  • Managed inter-operability healthcare projects and operations for Hoag Hospital and City of Hope during the sunsetting Allscripts SCM while the facilities were migrating to EPIC systems and Cerner applications
  • Enhanced security services supporting Allscripts Health's critical services (EMR and Non-EMR)
  • Facilitates both Waterfall and Agile Scrum team, promotes Agile principles and removing impediments
  • Public & Private sector experience deploying technology transformation apps impacting Global and mainly US health departments (NoCAL and SoCAL)

Interface Architect

NDTV Worldwide
Bengaluru
10.2016 - 04.2017
  • Reported to the CIO of the Organization
  • I oversaw overall product enhancement and Integration approach for seamless implementation of Healthcare Digital app – ‘MyHealthcare’
  • From doctors to nurses, patients to paramedics, the ‘MyHealthcare’ platform catered to the entire spectrum of hospital operations
  • A one stop solution for all healthcare needs in a hospital, ‘MyHealthcare’ offered a platform to book appointments, consult over a video call, order your medicines, track your health parameters, and do a lot more providing a digital care ecosystem, across all workflows for a doctor and is available over Web, iOS, and Android
  • Revitalized a struggling year-long project, transforming it from 'RED' to 'Green' by orchestrating multi-geography centers, instituting governance, and enabling centralized tracking
  • Collaborated with cross-functional teams to draft project schedules and plans throughout the life of the implementations
  • Created and restructured established project plans with timelines, project resourcing needs, and managed workflow and task completion deadlines on or before schedule
  • Innovated the implementation of key governmental initiatives, focusing on system integration, digital healthcare record transformation, data security and cybersecurity
  • Created functional Dev/Test Boards and Scenarios to dev/test the existing workflow/new functionality
  • Prepared Project Plan and technical instructions and documents related to systems integration
  • Tracked and maintained technology change request using ServiceNow, Confluence and Jira
  • Planview for tracking and reporting budgets
  • Guided seamless network firewall upgrade, meticulously planning, and executing during off-peak hours, leading to minimal downtime and disruption
  • Strengthened cybersecurity with advanced firewall rules, boosting defensive against threats and vulnerabilities for enhanced network resilience
  • Coordinated cross-functional teams for concurrent network firewall upgrades across remote sites, ensuring consistent security policies globally
  • Managed strategic planning sessions and led implementation efforts, securing stakeholder approvals, and achieving successful change deployment
  • Liaised with external partners, such as Cisco, CVS, Optum, Redox, EPIC, Cerner, UHG, Deloitte, Accenture, KP and Amazon, to define project requirements and deliverables, fostering successful collaborations.

MS Systems Analyst

Altera Digital Health, Allscripts
Pune
04.2015 - 10.2016
  • Delivered projects to accelerate customer onboarding and enhance user experience in interoperable healthcare domain, impacting 15M+ patient lives
  • Led technical teams to build new server environment with upgraded Windows, RedHat, Solaris OS and other Unix / Linux based Operating Systems
  • Led project team to align on the defined project work and the organizational structure of the project team for setting up team directions in Integration space and further managing, initiating, planning, executing, monitoring & controlling, tracking, and reporting overall project budget of over $2M
  • Managed storage migration, Command center, data migration and delta loads using HIPAA compliant standards – HL7 v2 and FHIR
  • Developed migration plan for multi-platform servers (UNIX, Linux, Windows) from legacy to DCX
  • Successfully executed SDLC for HIS/EHR application deployment on basic to enhanced features of patient scheduling, registration, orders, observation, clinical documentation, patient charting in acute and ambulatory setup
  • Led 20+ member team across 8 work streams, ensuring readiness, quality assurance (UAT) and reliability
  • Conducted user training across 20+ Healthcare Institutes and satellite centers, saving over 80% with innovative approach
  • Managed $3M+ budget, achieved 20% savings through cost optimization and fostered relationships, communicate with stakeholders, and oversaw project plans, risks, and dependencies
  • Integrated 52 third-party apps with legacy app, utilizing requirement identification and solution design on major HER/EMR systems, such EPIC, Cerner, Meditech and Sunrise Clinical Manager, Siemens, and GE Health HIS Suites
  • Reengineered existing business rule to enhance quality and to identify risks and issues at earlier stages during the project, including new Business Rule development
  • Worked with HODs at the customer’s end to understand the present status of the process and note the critical points for improvement/troubleshooting or to provide customization
  • Directed workflows for Current state design to future state design
  • Defined suitable methodology to undertake the project with available inputs for the requisite output
  • Developed/Tested HL7 v2 Interfaces for Orders and Results (ORU), Reg/Sched (ADT), Transcription (MDM), Pharmacy, Meaningful Use (VXU and Syndromic), RDE (Rx Orders) and DFT (Detail Financial transactions).

Software Developer Sr Assoc II

NTT DATA, Dell International Services
01.2013 - 04.2015
  • Led a complex migration and software integration project involving legacy enterprise HIS application migration and core healthcare application channels using Integration Engine and Tools major healthcare institutes and provider and payor domain
  • Translated stakeholder requirements into different tangible deliverable like Functional Specifications, Use Cases, User Stories, Acceptance Criteria & Workflow/Process Diagrams
  • Maintained and Prioritized Data Governance standards for inbounds and outbounds messaging standards
  • Involved and supported in managing, tracking, and reporting overall project budget of over $1M
  • Successfully migrated millions of customer accounts and balances from legacy to EPIC, Cerner applications, impacting 300+ healthcare centers
  • Oversaw project work, resources, scope, budget, and change management, aligning programs with strategic objectives
  • Managed preproduction deployment, developing project plans and facilitating resolution of blockers
  • Conducted monthly steering committee meetings with senior stakeholders for comprehensive project status updates
  • Prepared change requests to capture scope and schedule changes, obtaining required stakeholder approvals
  • Effectively managed project financials, analyzing estimates and variances, ensuring operation within approved cost baseline
  • Provided post-implementation application maintenance and enhancement support to the client with regards to the product / software application, pivotal in deploying the new enhancements as per the business and mapping requirements
  • Managed daily office operations including scheduling staff, oversight of office policy, and hours of operation.

Technical Support Officer

HCL Technologies & Hindtech
08.2011 - 01.2013
  • Supported next-gen remote and cloud infra setup, including code deployment and server provisioning, achieving successful development & support
  • Appointed SPOC for external service providers that integrate with our platform, as well as point of contact as subject matter expert on all technical matters related to Platform Development for internal/external teams
  • Defined technical SLA’s to be delivered to platform customers, vendors (3rd party infra provider/QA agency/developer) management
  • Reengineered existing business rule to enhance quality and to identify risks and issues at earlier stages during the project, including business rules
  • Finalizing technical / functional specifications as well as designing, developing, testing, troubleshooting, and debugging of the application
  • Assisted program manager in understanding business requirements and mapping process dependencies, collaborating with cross-functional team
  • Reviewed infrastructure readiness plan, ensuring network and bandwidth tests were comprehensive
  • Contributed to pilot by tracking infrastructure issues in JIRA, maintaining issue visibility and resolution
  • Ensured constant communication between business units and tech teams via status updates, enhancing alignment
  • Facilitated PEN testing, addressing network vulnerabilities for improved security
  • Managed risk register, identifying and resolving risks throughout project lifecycle, achieving comprehensive RAID log closure
  • Training & Certifications

Education

Bachelor of Technology - Computer Science & Engineering

Biju Patnaik University of Technology
Jun 2011

Skills

  • Communication and Delivery
  • Risk & Change Management
  • Stakeholder Management, Client Service
  • HL7 v2x/ FHIR / EMR / PM
  • SDLC, Waterfall & Agile (Scrum, Kanban)
  • Server Migration (on-premises to the cloud, Firewalls)
  • Vendor management, selection, RFI / RFP
  • Middleware System Integration
  • Critical Path and Quality Management
  • Executive leadership engagement
  • Enterprise resource planning (ERP)
  • Facilitation and coordination
  • Jira/Confluence/Clarity/Planview
  • Network and Security
  • Microsoft 365 Suite – Office, Microsoft Project, SharePoint
  • Google Suit, SalesForce
  • Electronic Health Records
  • Critical Path & Root Cause Analysis
  • SQL, NetSuite OOPs (Object Oriented), JAVA
  • ServiceNow/ITSM/eCMS/Remedy/Clarity
  • Endpoint protection (DLP)
  • Organizational Risk Analysis
  • HIPAA Compliance & DevSecOps
  • Automation Deployment
  • Budgeting & Forecasting
  • Program & Portfolio Management
  • LIS / RIS / Pharmacy / BioMed / DoH / Ministry
  • User Interface and User Experience
  • Data Migration
  • Project Records
  • Meeting Participation
  • Managing Multiple Projects
  • Communication and Delivery
  • Cost Control
  • Project Management Body of Knowledge (PMBOK)
  • Project Goals and Milestones
  • Data Synchronization
  • Change Management Process
  • Scheduling Releases
  • Agile Principles
  • Atlassian JIRA
  • Technical Monitoring
  • Background in Project Management
  • Activity Reviews
  • Schedule Coordination
  • Financial Administration
  • RFP Responses
  • Adjusting Schedules
  • Best Practices and Methodologies
  • KPI Tracking
  • Term Negotiations
  • Budgetary Controls
  • Corrective Actions
  • Leadership Competency
  • Quality Control
  • Project Commissioning
  • Project Scheduling
  • Subcontracting Management
  • Requirements Definition
  • User Acceptance Testing (UAT)
  • Agility Improvements
  • Timelines and Milestones
  • Team Meetings
  • Leading Projects
  • Project Plan Development
  • Continuous Improvement Projects
  • Workforce Scheduling
  • Status Meetings
  • Cross-Functional Communication
  • Specifications Review
  • Contract Preparation
  • Developing Project Strategy
  • Multi-Project Management
  • Managing Revenue Projections
  • Client Relations
  • Timely Project Completion
  • Project Proposals
  • Subcontractor Reviews
  • Subcontractor Relations
  • Managing RFPS
  • Status Updates
  • Overseeing Interns
  • Information Technology Management

Work Preference

Work Type

Full TimeGig Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off4-day work week

Certification

PMI - PMP (Project Management Professional)

  • PMI - PMP

Timeline

Sr. Project Manager

Smile Digital Health
04.2021 - Current

Technical Lead / Sr. Project Manager

Infinite Computer Solutions & HCL
04.2017 - 03.2021

Interface Architect

NDTV Worldwide
10.2016 - 04.2017

MS Systems Analyst

Altera Digital Health, Allscripts
04.2015 - 10.2016

Software Developer Sr Assoc II

NTT DATA, Dell International Services
01.2013 - 04.2015

Technical Support Officer

HCL Technologies & Hindtech
08.2011 - 01.2013

Bachelor of Technology - Computer Science & Engineering

Biju Patnaik University of Technology

Similar Profiles

  • Valentin Forcade

    Valentin ForcadeValentin Forcade

    Revenue Operations Analyst, Senior at Smile Digital HealthRevenue Operations Analyst, Senior at Smile Digital Health

  • PRIYA BAGGA

    PRIYA BAGGAPRIYA BAGGA

    Senior Partnership Manager at Smile Digital HealthSenior Partnership Manager at Smile Digital Health

  • Malay Kothari

    Malay KothariMalay Kothari

    Project Coordinator at Smile Digital HealthProject Coordinator at Smile Digital Health

  • Emma Armstrong

    Emma ArmstrongEmma Armstrong

    Customer Success Manager at Smile Digital HealthCustomer Success Manager at Smile Digital Health

  • NADEEM M AKHTAR

    NADEEM M AKHTARNADEEM M AKHTAR

    Clinical Research Coordinator III in Multi-Clinical Trials (NASH) and Cirrhosis [phase 2 and 3 ] at Fresno Clinical Research CenterClinical Research Coordinator III in Multi-Clinical Trials (NASH) and Cirrhosis [phase 2 and 3 ] at Fresno Clinical Research Center

CREATE PROFILE
Nishant PrateekProject/Program Management