Nishant Prajapati
Etobicoke,ON
Summary
Service-oriented Customer Support Representative with 3+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Support Representative
Walmart
02.2023 - 01.2024
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Contributed ideas and practical solutions to support process improvement efforts.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Demonstrated products and specific features at customer locations and special events.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Technical Support Representative
Staples
11.2022 - 01.2023
- Maintained servers and systems to keep networks fully operational during peak periods.
- Tested new software and hardware prior to deployment.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
- Used ticketing systems to manage and process support actions and requests.
- Patched software and installed new versions to eliminate security problems and protect data.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Education
Post Graduate Diploma - Global Business Management
Georgian College of Applied Arts And Technology
Barrie, None09-2023
Bachelor of Commerce - Business Accounting
Gujarat University
09-2020
Skills
- Inbound call answering Microsoft Office Suits Google Suits Power BI Strong Communication Skills Verbal and Written Problem-solving aptitude
Certification
First Aid & CPR
Timeline
Customer Service Support Representative
Walmart
02.2023 - 01.2024
Technical Support Representative
Staples
11.2022 - 01.2023
Post Graduate Diploma - Global Business Management
Georgian College of Applied Arts And Technology
Bachelor of Commerce - Business Accounting
Gujarat University
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