Nishant Gautam

• Leveraged artificial intelligence to automate and optimize various operational tasks, resulting in increased efficiency and accuracy.
• Designed and implemented AI-driven solutions to streamline workflows, reducing manual effort and improving task completion time.
• Collaborated with cross-functional teams to identify opportunities for AI integration in day-to-day tasks.
• Monitored and fine-tuned AI algorithms to ensure optimal performance across different applications.
• Used Python and SQL to build and develop models.

Uber Real-Time Payment System (Android & iOS)

• Conducted manual testing of Uber’s real-time payment system for Android and iOS, ensuring seamless transactions for millions of users globally.
• Identified and reported critical payment flow bugs, collaborating with developers and the QA team to resolve issues efficiently.
• Designed and executed detailed test cases to validate the functionality, usability, and security of the mobile payment system.
• Performed regression testing to maintain payment stability after new feature releases and system updates.
• Ensured cross-platform consistency in functionality and user experience between Android and iOS devices.

• Assisted customers with various types of technical issues via email, live chat and telephone.
• Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
• Input customer service orders and tracked orders through to completion.
• Managed customer system updates, informing clients of installation progress stages.
• Documented customer complaints and inquiries for use in technical documentation and bug tracking.
• Mentored other technologists and support professionals to provide professional development and skill enhancement.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Worked with customer service supervisors to resolve 100 customer concerns on daily basis.
• Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.