Nishant Gambhir

Results-driven professional with extensive experience in account management, specializing in building and nurturing strong client relationships to drive business growth. Skilled in contract negotiation, resolving client issues, and aligning services with client needs. Demonstrates a proven track record of fostering team collaboration and adapting to dynamic environments, highlighting exceptional communication and problem-solving abilities. Delivers effective business solutions with speed and teamwork, thriving in multicultural settings. Translates business needs into requirements that support the company's objectives. Successfully manages large strategic accounts, implementing re-engineering initiatives to optimize business processes and operations.

• Key Account Manager & Sales Support Associate, Enviroway, Saskatoon, Saskatchewan, Full Time, 08/01/23, Manage individual budgets and approving claims of subordinates., Responsible for delivering profit, net revenue, and volume targets for all crown accounts mapped to me., Planning & Sales forecasting and ensuring sufficient stock should always be available with clients., Develop and execute account-specific plans with the Territory Sales Management team., Negotiate with clients and customers., Liaise with Territory Sales Managers, receiving and acting on feedback from the stores, the marketplace & the clients., Identify and develop new business opportunities by going into market with Account Managers across SK, AB & MB., Preparing ROI analysis, ensuring effective and optimized investment and business planning to maximize Gross Margin delivery and promotional lift., Making strategy for online sales and also creating online platform and discussing with giants like Amazon for online sales.
• Sales Associate (T), Red Wireless, Saskatoon, Saskatchewan, Part Time, 07/01/23, Selling Rogers Plans and Devices to customers by calling method for those who visited websites., Generating leads with in-discussion customers to get new business., Cold Calling to old leads and visitors and mature them to an active customer.
• Key Account Manager, Flipkart’s – Jeeves Consumer Services, Noida, Uttar Pradesh, 11/01/19, 06/30/23, Responsible to drive Pan India Services for clients mapped to me and to ensure proper collaboration with Operations & Partners to meet expected Service Levels and Key Performance Indicators (KPIs)., Liaised with Leadership Team for maximization of efforts for new business., On time collection of ongoing and bad debts., Cost efficiency – process re-engineering to make easier for clients to enroll all the business verticals with Jeeves., Manage end-user delivery as a Key Account Manager of Flipkart, Consumer electronics products, resulting in Improvement of Client Satisfaction score from 80% to 92% by aligning smooth online purchase experience and then with service operations., Developed rapport with clients to get more opportunities in their other business verticals., Improved Client and End Customer Satisfaction score from 78% to 85% by designing market specific requirements, Service Assurance drives for Key & Priority dealers of clients across nation., Responsible to proactively identify opportunities, present business cases, and garner approvals to drive initiatives aimed at improving the client’s interaction process., Premium Projects - Provide differentiated services for premium clients – Like Voltas, LG, Samsung, Hisense., Renew SaaS contracts with Vendors., On time renewal of their business agreements., Continuous interactions with clients and ensure their satisfaction and feedbacks., Improved end-user service Turn-around time (TAT) for 89% customers from 48-hour delivery cycles to 12 & 18 hours., Award for best Key Account Manager in June 22 for adding new business from clients like LG and Voltas., Addition of LG and Voltas brings business of CA$ 75 Bn [INR 125Cr. Annual]., Improved Client Satisfaction Score from 80% to 92%., People management – developed a team of highly skilled CCOs to handle business of 6 million calls per annum., Appreciation award for rolling out UCP 3.0 and successful migration of CRM and 2.0., Added business verticals from 7 out of 11 clients with 24 Months agreement. LG and Voltas were the major.
• Regional Manager, Samsung India Electronics ltd., Gurgaon, Haryana, 07/01/17, 11/30/19, Responsible to appoint & drive Samsung vendors – Sales Partners to meet expected numbers and Key Performance Indicators (KPIs)., Liaised with Korean Leadership Team for maximization of Sales efforts., Develop Regional sales Strategy and scope., Cost efficiency – process re-engineering to reduce Cost Per Call., Manage end-user delivery as Regional Manager of Samsung consumer electronics & mobile products resulting in Improvement of Dealer Satisfaction score including priority dealers from 81% to 94% by aligning teams’ response., Complete Sales Network management to ensure regional sales & marketing campaigns., Capturing depth and width of markets where the sales potential is observed and keeping eye on competition on their ways of working in market., Renew SaaS contracts with Samsung Vendors., Responsible to proactively identify opportunities, present business cases, and garner approvals to drive initiatives aimed at improving the customer interaction process., Premium Project (MIRTA) - Provide Differentiated service for premium product customers & Premium product sellers., Improved end-user service Turn-around time (TAT) for 85% customers from 24-hour delivery cycles to 1 hour., Operational Excellence award for CE & HHP product sales., Improved dealer satisfaction score from 80% to 92%., People management–developed a team of highly skilled Sales Managers (FOS and ISDs) & Area Managers to handle business of CAD CA$ 3 bn. (Avg.) monthly [INR – 5Cr].
• Regional Manager, Bharti Airtel Limited, Ranchi, Jharkhand, 09/01/10, 07/31/17, Responsible to appoint & drive Airtel DTH vendors – Dealers, Retailers & Distributors to meet expected Sales and Key Performance Indicators (KPIs)., Develop Regional Sales Strategy and scope with Managers and building placement strategy., Cost efficiency – process re-engineering to reduce Cost Per Call by doing trainings of INS and REP engineers., Manage end-user service delivery, as a manager of Bharti Airtel, products resulting in Improvement of Customer Satisfaction score from 70% to 96% by aligning operations as well., Complete Network management to ensure regional sales & marketing campaigns., Improved Dealer Satisfaction score from 65% to 88% by designing market specific Service campaigns, Service Assurance drives for Regional Distributors, Priority dealers, SSDs and SFs., Improved end-user service Turn-around time (TAT) for 85% customers from 8-hour delivery cycles to 3 hours., Pivotal in contributing towards RSLA and SOA continuously from May’13 to MTD in Haryana/JHR & maintaining 96% RSLA for continuous 15 months., Successful in maintaining ARPs more than 31% since 2014 by making efforts in the market and driving dealers for Haryana and more than 20% for JHR since joined., Achieved the best rating of A1-L1 in the appraisals of 2013-14, 2014-15 & 2015-16 for performing best in all KPIs and conduct with leadership qualities., Awarded with several certificates from Haryana’s Operations Head, Haryana’s Sales Head and UN-CEO for best performance in sales & service parameters., Contributed in the UATs executed for BOSS application/IVRs/Canon Applications; gained resourceful knowledge of systems., Winner of 50K (CA $833) prize money on DTH Churn contest held in July’16 (CAT-C: Jharkhand State)., People management – developed a team of highly skilled agents to handle 2.4 million calls per annum., Minimised the impact of Return-To-Vendor (RTV) on Sales P & L by realising Refurbishment measures resulting in recovery of CA$0.5 mn.