Nishant Bhandari
Brampton,Ontario
Summary
Proficient Computer Technician/Programmer who thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Computer systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Walmart Canada
Brampton , Ontario
2019.09 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Created and reviewed invoices to confirm accuracy.
- Followed through with client requests to resolve problems.
- Monitored customer service operations to assess agent performance and provide feedback.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Instacart Shopper
Instacart
Brampton , Ontario
2022.01 - Current
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded orders at customer's homes or locations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Spoken English and IELTS Trainer
Ignify Education
Amritsar , Punjab
2016.10 - 2022.02
- Proctored IELTS testing to maintain secure testing locations and honest test results.
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Learned and assimilated changing information regarding enrollment, course content and admissions requirements quickly and efficiently.
- Maintained accurate files of assessment results, graded assignments and student work.
- Exercised discretion when handling confidential student and staff profiles.
- Prepared progress reports on student growth to present to corporate leadership.
- Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
Certified Swing Manager
Mcdonald's Restaurants of Canada Limited
Brampton , Ontario
2016.08 - 2020.11
- Trained crew members on how to perform tasks correctly.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Tutor
Aims tutor
Etobicoke , Ontario
2016.08 - 2017.11
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Collaborated with parents to develop appropriate tutoring lessons.
Education
Computer And Network Support Technician - IT
Humber College
Toronto, ON 2016.09 - 2018.05
Computer Programming - IT
Humber Institute of Technology And Advanced Learning
Toronto, ON 2022.01 - Current
Skills
Sales proficiency
undefinedTimeline
Instacart Shopper
Instacart
2022.01 - Current
Computer Programming - IT
Humber Institute of Technology And Advanced Learning
2022.01 - Current
Customer Service Manager
Walmart Canada
2019.09 - Current
Spoken English and IELTS Trainer
Ignify Education
2016.10 - 2022.02
Computer And Network Support Technician - IT
Humber College
2016.09 - 2018.05
Certified Swing Manager
Mcdonald's Restaurants of Canada Limited
2016.08 - 2020.11
Tutor
Aims tutor
2016.08 - 2017.11
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