Nishant Bhandari
Brampton,Ontario
Summary
Proficient Computer Technician/Programmer who thrives setting up and maintaining stations, training users and supporting pivotal process improvements to Computer systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. Expert collaboration with developers to continuously improve tools and resources. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Walmart Canada
Brampton, Ontario
09.2019 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Created and reviewed invoices to confirm accuracy.
- Followed through with client requests to resolve problems.
- Monitored customer service operations to assess agent performance and provide feedback.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Researched and observed emerging markets and market shifts to take advantage of potential leads and new markets.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Instacart Shopper
Instacart
Brampton, Ontario
01.2022 - Current
- Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked productively with customers to meet order requirements and service expectations.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded orders at customer's homes or locations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
Spoken English and IELTS Trainer
Ignify Education
Amritsar, Punjab
10.2016 - 02.2022
- Proctored IELTS testing to maintain secure testing locations and honest test results.
- Created teaching materials and developed engaging lesson plans for IELTS Modules.
- Learned and assimilated changing information regarding enrollment, course content and admissions requirements quickly and efficiently.
- Maintained accurate files of assessment results, graded assignments and student work.
- Exercised discretion when handling confidential student and staff profiles.
- Prepared progress reports on student growth to present to corporate leadership.
- Multitasked and prioritized student assignments to meet strict deadlines and last-minute requests.
Certified Swing Manager
Mcdonald's Restaurants of Canada Limited
Brampton, Ontario
08.2016 - 11.2020
- Trained crew members on how to perform tasks correctly.
- Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed employee performance to give guests accurate, efficient and personable service each and every time.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
Tutor
Aims tutor
Etobicoke, Ontario
08.2016 - 11.2017
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Stressed importance of good study habits by encouraging students to create personalized study plans.
- Coached and mentored less-experienced tutors to observe and measure outcomes.
- Prepared lesson plans to meet goals identified in students' individualized study plans.
- Collaborated with parents to develop appropriate tutoring lessons.
Education
Computer And Network Support Technician - IT
Humber College
Toronto, ON 09.2016 - 05.2018
Computer Programming - IT
Humber Institute of Technology And Advanced Learning
Toronto, ON 01.2022 - Current
Skills
Sales proficiency
Organization and Time Management
Training and Development
Dependable and Responsible
Product and service sales
Point of sale operation
Store opening and closing
Database Design
Application/database design
Relational database design and development
Network architecture design
Wireless Networking
Debugging
Helpdesk services
Data retention
Application installations
Inventory management
Project Management
Programming
Technical Analysis
Technical Support
Timeline
Instacart Shopper
Instacart
01.2022 - Current
Computer Programming - IT
Humber Institute of Technology And Advanced Learning
01.2022 - Current
Customer Service Manager
Walmart Canada
09.2019 - Current
Spoken English and IELTS Trainer
Ignify Education
10.2016 - 02.2022
Computer And Network Support Technician - IT
Humber College
09.2016 - 05.2018
Certified Swing Manager
Mcdonald's Restaurants of Canada Limited
08.2016 - 11.2020
Tutor
Aims tutor
08.2016 - 11.2017