Nishan Begum

• Completed routine floor stripping, sealing, and finishing.
• Daily janitorial service
• Reported vandalism or other damage to property to supervisor.
• Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
• Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
• Organized daily cleaning schedules for custodial team.
• Checked in and stocked inventory throughout facility.
• Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
• Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
• Reported damages and hazardous conditions to management for further action.
• Replaced and refilled paper towel and toilet paper dispensers for users convenience.
• Followed safety protocols and safe use of protective gear to prevent injury to self and others.
• Emptied trash cans and recycling bins to keep building clean and free of germs.
• Cleaned equipment and machinery to maintain in optimum working condition.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Used organic-based chemicals to disinfect floors, counters and furniture.
• Cleaned walls and ceilings with special reach tools following regular schedule.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Emptied waste paper and other trash from premises and moved to appropriate receptacles.
• Maintained optimal supply levels to meet daily and special cleaning needs.
• Supervised supplies in inventory and submitted reorder requests.
• Operated buffers and burnishers to clean and polish floors.
• Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
• Identified repair needs and major maintenance concerns, and escalated issues to management.
• Followed safety standards and established S.O.P's when handling, mixing and storing hazardous chemicals.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Vacuumed and shampooed carpets, upholstery and other fabrics.
• Maintained floor cleaning and waxing equipment.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Devised processes to boost long-term business success and increase profit levels.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and implemented strategies to maximize customer satisfaction.
• Developed and maintained relationships with external vendors and suppliers.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Led hiring, on boarding and training of new hires to fulfill business requirements.
• Increased profit by streamlining operations.
• Developed systems and procedures to improve operational quality and team efficiency.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Interceded between employees during arguments and diffused tense situations.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Kept high average of performance evaluations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
• Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
• Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
• Issued assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation.
• Conducted or assisted with screening and hiring of job applicants, training employees, and administering performance reviews to maintain adequate and qualified workforce.
• Complied with accident and loss prevention programs, SOPs and health and sanitation standards to achieve high level of cleanliness and customer satisfaction.
• Monitored staff performance and provided feedback to drive productivity.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Trained and mentored new staff on cleaning and safety protocols.
• Completed financial tasks by estimating costs and preparing and managing budgets.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
• Established and enforced safety protocols and guidelines for staff.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Conducted regular audits of public spaces and staff work areas to maximize quality control.
• Addressed customer feedback and complaints to maximize satisfaction.
• Maintained required records of work hours, budgets and payrolls.
• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
• Evaluated employee performance and recommended promotions, transfers and dismissals.

• Managed and scheduled contract workers who completed building maintenance and upgrades.
• Performed regular inspections of facility and documented all inspection information in reports.
• Inspected grounds and facilities to identify necessary repairs.
• Managed operations, maintenance and improvement of properties.
• Directed removal of snow and ice from common outdoor areas, parking lots and entrances.
• Communicated effectively with owners, residents, and on-site associates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Responded to Common Area Maintenance (CAM) inquiries.
• Conducted regular inspections of both interior and exterior of properties for damage.

Opened the store daily and cleaned before arrival of staff. Cleaned furniture and windows for the show room. Maintained all office areas plus show room. Shoveled snow from front entrance as needed Took care of equipment maintenance and upkeep.