Nishad Tillu
Surrey
Summary
Results-driven Operations and Logistics Leader with 10+ years of experience optimizing supply chain operations, reducing costs, and improving service delivery across international markets. Proven track record of achieving 60% cost reductions through strategic vendor partnerships, implementing WMS systems, and leading cross-functional teams. Expert in process optimization, carrier relationship management, and delivering exceptional customer experiences with 95%+ satisfaction rates. Skilled in data-driven decision-making, stakeholder management, and scaling operations for high-growth organizations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Logistics and Shipping Coordinator
Robert Half
Langley, BC
03.2026 - Current
- Coordinated shipping schedules, ensuring timely dispatch of goods and compliance with regulations.
- Managed inventory levels, optimizing order fulfillment and minimizing delays.
- Collaborated with vendors to negotiate rates, improving cost efficiency in logistics operations.
- Implemented tracking systems for shipments, enhancing visibility and accountability throughout delivery process.
- Sourced and established partnerships with new carriers and freight companies through strategic outreach and negotiation.
Regional Operations Lead
Bureau (formerly Inbox Booths)
Vancouver, BC
04.2025 - 07.2025
- Led Canadian operations transformation, redesigning day-to-day processes to increase operational efficiency and effectiveness across all business units
- Secured strategic warehousing partnership with advanced WMS capabilities, delivering 60% cost reduction while simultaneously improving service quality and operational capabilities
- Established carrier and installer network to optimize installation efficiency and create memorable customer experiences
- Managed end-to-end regional operations including logistics, vendor relationships, and customer satisfaction initiatives
Logistics Coordinator
Bureau (formerly Inbox Booths)
Vancouver, BC
11.2024 - 04.2025
- Coordinated white-glove delivery and installation scheduling for premium products, ensuring seamless execution and customer satisfaction
- Collaborated with freight vendors, installation contractors, warehouse partners, and internal teams to optimize operational workflows
- Managed Pick & Pack operations with warehousing partners, overseeing complete logistics chain from warehouse to customer delivery
- Prepared and maintained accurate customs documentation ensuring 100% compliance and smooth international clearance processes
- Proactively identified bottlenecks and implemented process improvements, reducing delivery lead times and operational costs
- Communicated directly with customers to gather logistics requirements, address concerns, and ensure exceptional service delivery
Customer Service Agent
Article
Vancouver, BC
08.2024 - 11.2024
- Delivered exceptional remote customer support across email, chat, and phone channels, achieving 95% customer satisfaction rate
- Managed high-volume customer interactions efficiently, resolving product inquiries, order updates, and delivery issues with professionalism
- Leveraged CRM tools to document interactions, track resolutions, and ensure accurate records for seamless follow-ups
- Collaborated with logistics and sales teams to resolve escalated issues, improving cross-departmental communication and outcomes
- Identified customer experience enhancement opportunities and provided actionable feedback to drive continuous process improvements
- Rapidly acquired expertise in product range and company policies to deliver tailored solutions and recommendations
Senior Logistics Coordinator, Trade Support
Rove Concepts
Vancouver, BC
07.2023 - 03.2024
- Provided specialized trade support for B2B logistics operations, managing complex delivery requirements for commercial clients
- Coordinated freight logistics, customs clearance, and delivery scheduling for high-value furniture shipments
Event Coordinator
Rx Events
Ahmedabad, Gujarat, India
06.2021 - 10.2022
- Managed virtual, hybrid, and physical medical conferences and events across India during COVID-19 pandemic
- Coordinated logistics for multi-location events, adapting operations for remote and in-person formats
Event Logistics Supervisor
Hyatt Regency Sydney
Sydney, Australia
07.2019 - 12.2020
- Supervised logistics operations for international hotel events, managing teams and coordinating multiple concurrent events
- Oversaw event setup, vendor coordination, and resource allocation ensuring flawless execution of high-profile conferences and gatherings
- Promoted from Logistics Coordinator role based on exceptional performance and operational leadership capabilities
Education
Master of Business Administration (MBA) - Global Business Management
Torrens University Australia & Blue Mountains International Hotel Management School
01-2018
Master of Business Administration (MBA) - Marketing & Human Resources
IBS Mumbai
01-2015
Bachelor’s Degree - Hospitality and Tourism Management
IHM Goa (Institute of Hotel Management)
01-2012
Skills
- Operations Management: Process Optimization, Workflow Design, Continuous Improvement, Cross-functional Leadership
- Supply Chain & Logistics: White-Glove Delivery, Warehouse Management Systems (WMS), Customs Documentation, End-to-End Logistics
- Vendor & Carrier Management: Third-Party Partnerships, Contract Negotiation, Relationship Building, Performance Management
- Customer Excellence: Customer Satisfaction (95%), Issue Resolution, Service Quality Enhancement, Stakeholder Communication
- Technical Skills: CRM Systems, Power BI, Data Analysis, Project Management, Remote Operations Management
Websites
Languages
English, Hindi, Marathi (Native); Gujarati (Professional); French (Elementary)
Certification
Power BI Workshop – Data Visualization and Analytics
Timeline
Logistics and Shipping Coordinator
Robert Half
03.2026 - Current
Regional Operations Lead
Bureau (formerly Inbox Booths)
04.2025 - 07.2025
Logistics Coordinator
Bureau (formerly Inbox Booths)
11.2024 - 04.2025
Customer Service Agent
Article
08.2024 - 11.2024
Senior Logistics Coordinator, Trade Support
Rove Concepts
07.2023 - 03.2024
Event Coordinator
Rx Events
06.2021 - 10.2022
Event Logistics Supervisor
Hyatt Regency Sydney
07.2019 - 12.2020
Master of Business Administration (MBA) - Marketing & Human Resources
IBS Mumbai
Bachelor’s Degree - Hospitality and Tourism Management
IHM Goa (Institute of Hotel Management)
Master of Business Administration (MBA) - Global Business Management
Torrens University Australia & Blue Mountains International Hotel Management School