MS Office Suite
Nishad Mani
Fulfillment Associate
Calgary,AB
Summary
Highly motivated Business Administration graduate with a diverse background in customer service (Fulfillment Associate) and
operations (Security Service & Administrative Support). Proven ability to deliver exceptional customer service and resolve inquiries
efficiently. Skilled in maintaining business protocols and optimizing workflows through strong analytical and problem-solving skills. Looking forward for a career to apply the diverse skill sets and academic expertise in roles in Supply Chain, Operation Management or Business Management roles and dedicated to propelling companies towards
their strategic goals and success
Overview
6
6
years of professional experience
1
1
Certification
4
4
Languages
Work History
Fulfillment Associate
Data Communications Management
06.2020 - Current
- Maintained pinpoint inventory accuracy through meticulous receiving, storage, and shipping processes.
- Continuously refined pick-and-pack processes based on quality control feedback, guaranteeing order accuracy.
- Strengthened supply chain efficiency by promptly reporting discrepancies and proactively suggesting solutions.
- Maintained exceeding customer expectations by delivering fast, accurate, and courteous service throughout fulfillment.
- Played a crucial role in flawless inventory counts, ensuring accurate stock management across the fulfillment center.
- Reduced product damage rates through proper handling, storage, and packaging procedures.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Security Guard
Paladin Security Group
04.2019 - 09.2022
- De-escalated potentially volatile situations with effective communication and conflict resolution skills, protecting property and ensuring guest safety.
- Verified IDs efficiently and professionally, maintaining a secure environment and fostering a sense of trust with guests.
- Maintained composure under pressure, thinking critically and problem-solving to find solutions that ensured a safe and positive experience for everyone.
- Worked independently and collaboratively to resolve urgent issues, prioritizing guest safety and a smooth operation.
- Guaranteed top security by proactively performing equipment checks and preventive maintenance.
- Collaborated seamlessly with law enforcement, providing accurate details and fostering a trusting partnership.
- Initiated outgoing calls to verify alarms, dispatching the appropriate authorities and notifying relevant parties to ensure a swift and coordinated response.
- Maintained meticulous shift logs and generated comprehensive daily reports, documenting all security activities and specific incidents for clear communication and record-keeping.
- Proactively patrolled internal building spaces and facility grounds, deterring potential threats to assets and safeguarding guest and staff well-being.
Customer Service Associate
Lowes
04.2018 - 08.2018
- Built strong customer rapport through attentive listening and genuine empathy, fostering trust and loyalty.
- Participated in cross-functional teams to address complex customer concerns, resulting in prompt resolution of issues.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Ensured accurate inventory management by meticulously handling returns, restocking shelves, and creating sales-boosting displays.
Education
Bachelor of Arts - Business Administration
Ambrose University
Calgary, AB 05.2001 -
Skills
Order Processing
Invoice Verification
RFID Tracking
Product Packaging
Teamwork and Collaboration
Detail Oriented
Order Accuracy
Data Entry
Problem-solving abilities
Data Processing
Effective Communication
Recordkeeping strengths
Inventory Monitoring
Multitasking Abilities
Quick Learner
Interpersonal Communication
Report Generation
Complaint resolution
Computer Proficiency
Documentation
Client Relations
Administrative Support
Clerical Support
Spreadsheets
Retail store support
Microsoft Excel
Customer Relationship Management (CRM)
Project management abilities
Report Preparation
Customer Service
Microsoft Office Suite
Software
Certification
Standard First Aid & CPR/AED level C
Timeline
Standard First Aid & CPR/AED level C
04-2025
Fulfillment Associate
Data Communications Management
06.2020 - Current
Security Guard
Paladin Security Group
04.2019 - 09.2022
Customer Service Associate
Lowes
04.2018 - 08.2018
Bachelor of Arts - Business Administration
Ambrose University
05.2001 -
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