Nisha Sukhija
Kitchener,Ontario
Summary
Skilled professional ready to excel in a leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Supervisor
Hakka Nation
07.2024 - Current
- Assisted team with POS systems, troubleshooting to ensure smooth operations with minimal downtime
- Resolved customer inquiries and complaints quickly, improving satisfaction scores by 20%
- Led a team to deliver excellent customer service, enhancing the dining experience and fostering loyalty
- Collected customer feedback to drive improvements in service quality and offerings
- Developed training programs for new hires, focusing on customer service and company policies
- Managed daily operations and schedules, motivating team members and promoting collaboration
- Handled challenging interactions with professionalism, resolving conflicts and maintaining brand reputation
- Ensured clear communication between team and management, facilitating smooth operations
Social Media Manager
Voyage, India
11.2022 - 07.2024
- Developed Social Media Strategies – Planned and executed strategies to boost brand awareness, engagement, and conversions
- Content Creation and Scheduling – Created and curated platform-specific content to drive audience interaction and maintain consistency
- Community Engagement – Interacted with followers, promptly responding to inquiries to build a positive brand image
- Analytics and Reporting – Monitored metrics and generated reports to track performance and refine strategies
- Cross-Functional Collaboration – Worked with internal teams to align social media efforts with overall brand goals
- Ad Campaign Management – Managed ad budgets and optimized campaigns to expand reach and engagement
- Crisis and Reputation Management – Responded effectively to sensitive situations to protect brand reputation
- Influencer Partnerships – Built partnerships with influencers to increase brand visibility and credibility
Customer Support Executive
Karma Ayurveda, India
02.2022 - 08.2022
- Serve as the first point of contact for customer queries via phone, email, or chat
- Provide accurate information, troubleshoot issues, and ensure timely resolutions
- Escalate complex cases to appropriate teams and follow up for closure
- Maintain detailed records of customer interactions in CRM systems
- Build and maintain positive customer relationships through empathy and professionalism
- Meet performance targets, including response times and customer satisfaction scores
- Stay updated on product knowledge and assist in creating support materials
- Collaborate with internal teams to address recurring customer concerns
Customer Support Executive
Interglobe technologies(Air India process), India
05.2020 - 11.2021
- Assist passengers with check-in, boarding, and baggage processes
- Provide flight updates, resolve queries, and address complaints promptly
- Support passengers with special needs, unaccompanied minors, and senior citizens
- Ensure compliance with airline safety, security, and documentation requirements
- Handle lost and found services and baggage claims efficiently
- Collaborate with pilots, cabin crew, and airport teams for smooth operations
- Maintain high service standards to enhance passenger experience and loyalty
Education
Bachelor of Commerce - Commerce
Delhi University
India, Delhi08-2023
Aviation And Hospitality Diploma - Aviation Management
Frankfinn
India, Delhi04-2020
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Relationship building
- Data analytics
- Multitasking Abilities
- Time management
Languages
English
Professional Working
Certification
- Digital Marketing Specialist Master's Program Certification – Simplilearn.
Timeline
Supervisor
Hakka Nation
07.2024 - Current
Social Media Manager
Voyage, India
11.2022 - 07.2024
Customer Support Executive
Karma Ayurveda, India
02.2022 - 08.2022
Customer Support Executive
Interglobe technologies(Air India process), India
05.2020 - 11.2021
- Digital Marketing Specialist Master's Program Certification – Simplilearn.
Bachelor of Commerce - Commerce
Delhi University
Aviation And Hospitality Diploma - Aviation Management
Frankfinn
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