Summary
Overview
Work History
Education
Skills
Certification
Publications
Languages
Timeline
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Nisha Singh

Toronto,Canada

Summary

Results-driven and certified Scrum Master with over 7+ years of experience managing Agile software development teams and delivering high-value projects across the Telecom, Energy, and IT services sectors and Banking Sectors. Proven ability to apply Agile principles and frameworks (Scrum, SAFe, Kanban) to increase team performance, ensure timely project deliveries, and improve stakeholder satisfaction. Skilled in facilitating Scrum ceremonies, removing impediments, managing cross-functional teams, and ensuring continuous improvement in fast-paced environments. Passionate about building collaborative and self-organizing teams.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Project Manager / Scrum Master

Capgemini
10.2022 - Current
  • Managed the end-to-end delivery of multiple Agile projects focused on cloud migration, multi-factor authentication, and API microservices development.
  • Facilitated all Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure high team engagement and delivery consistency.
  • Worked closely with Product Owners to groom product backlogs, prioritize stories, and ensure clarity in acceptance criteria.
  • Coordinated with QA and DevOps teams to track testing efforts and deployment readiness using Splunk and JIRA.
  • Identified and mitigated risks through proactive communication and dependency tracking.
  • Mentored junior Scrum team members on Agile best practices, increasing sprint velocity by 18% over two quarters.

Agile Project Manager

NETEFFECT Solutions
08.2022 - 10.2022
  • Created project documentation including Statements of Work (SOW), project charters, configuration documents, and change requests.
  • Oversaw onboarding of third-party vendors (TPL) and tracked ticketing processes via ServiceNow.
  • Managed client financial operations including budget tracking, invoice reconciliation, and reporting.
  • Acted as a liaison between business stakeholders and the technical team to define scope and deliverables, resulting in successful kick-off of 3 high-impact client engagements.

Scrum Master

Siemens Energy
10.2021 - 06.2022
  • Led Agile ceremonies and guided a cross-functional team through multiple sprint cycles focused on reducing manual operations and automating reporting dashboards.
  • Reduced process downtime by 11% by implementing optimized workflows and eliminating bottlenecks.
  • Facilitated backlog grooming sessions and sprint reviews with cross-functional teams and product owners.
  • Built team capacity plans, tracked burn-down charts, and proactively removed roadblocks to ensure timely delivery.
  • Initiated internal training workshops on Agile mindset, business communication, and task classification, enhancing collaboration and delivery accuracy.
  • Utilized Kanban boards and Confluence playbooks to visualize project status and improve transparency.

Project Manager / Agile Facilitator

IBM
05.2018 - 10.2021
  • Managed enterprise-scale Agile projects for global telecom clients, involving 75+ user stories and multiple sprint cycles.
  • Facilitated stakeholder workshops to define product vision, MVP features, and user journey maps.
  • Developed executive-level reports such as SLA trackers, project scorecards, and financial dashboards using Excel, PowerPoint, and internal tools.
  • Coordinated cross-team collaboration among developers, testers, and business analysts to meet tight delivery timelines.
  • Conducted sprint retrospectives and tracked action items to promote continuous improvement and knowledge sharing.
  • Maintained Agile documentation including RACI matrices, project charters, and velocity reports.
  • Supported strategic planning and resource forecasting, improving team resource utilization by 15%.
  • Received 90%+ CSAT by ensuring regular communication and on-time delivery of milestones.

Education

MBA - Finance

Christ University
05-2018

B.E. - Computer Science

Shri Shankaracharya College of Engineering
05-2016

Skills

  • Agile Methodologies: Scrum, SAFe, Kanban, Kaizen
  • Project & Program Management: Scope, Time, Risk, Budget
  • Tools: JIRA, Confluence, SharePoint, Power BI, MS Office Suite,Copilot, GenAI
  • Data reporting and visualization
  • Stakeholder collaboration facilitation
  • Training, Coaching, Team Enablement

Certification

  • SAFe 5.0 Agilist Certification
  • Lean Six Sigma – Green Belt
  • SAFe Agile Scrum Master
  • AWS Cloud Practitioner
  • Certified SAFe® Product Owner / Product Manager

Publications

  • Star Performer of the Month, IBM – Jan 2021 for delivering high-quality outputs with zero escalation.
  • Published Research Paper in Asian Journal Institute of Management: "Private Sector Bank Modelling – A Comparative Modelling Approach Involving Panel Data Regression."

Languages

English
Full Professional

Timeline

Project Manager / Scrum Master

Capgemini
10.2022 - Current

Agile Project Manager

NETEFFECT Solutions
08.2022 - 10.2022

Scrum Master

Siemens Energy
10.2021 - 06.2022

Project Manager / Agile Facilitator

IBM
05.2018 - 10.2021

MBA - Finance

Christ University

B.E. - Computer Science

Shri Shankaracharya College of Engineering

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Nisha Singh