Nisha Sharma
Calgary,Canada
Summary
Assistant Manager with 3 years of retail experience. Adept at implementing effective merchandising strategies, improving customer retention, and generating sales. Strong background in customer service, shrink control, and loss prevention.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cleo
05.2023 - Current
- Supporting the store manager in daily operations
- Sales performance monitoring
- Upholding company’s standards
- Go through reports and KPI’s
- Managing and performing seasonal merchandising
- Ensuring smooth running store when manager is unavailable
- Interacting with customers
- Resolving customers issues and queries
- Performing opening and closing duties
- Setting up daily goals to attain monthly goals for the business and follow ups
Lead Assistant Manager
7-Eleven
05.2022 - 04.2023
- Delegated daily tasks to team members to optimize group productivity
- Organized schedules, workflows and shift coverage to meet expected business demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Collaborated with the store manager to develop strategies for achieving sales and profit goals
- Directed and led employees, supervising activities to drive productivity and efficiency
Senior Sales Associate
7-Eleven
10.2020 - 04.2022
- Regularly met or exceeded established sales goals by implementing strategic closing techniques
- Entered and updated customer information in the system using customer relationship management tools to keep information current, maintained team work
Cashier
Red Swan Pizza
03.2020 - 04.2022
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information and many more works
Education
Post-Grad - Business Management
Saskatchewan Polytechnic
Moose Jaw, SKBachelor - Commerce
Punjab University
Chandigarh04.2018
Skills
- Customer Service
- Adaptability
- Sales Monitoring
- Microsoft Office Suite
- Documentation and Reporting
- Staff Training
- Team Building
- Team Leadership
- Retail Operations Management
- Decision-making
- Team leadership
- Money handling
- Time management
- Problem-solving
- Task delegation
Languages
English
Advanced (C1)
Hindi
Native or Bilingual
Punjabi
Bilingual or Proficient (C2)
Certification
- Vulnerable sector criminal record check
- Food Safety Certificate
Hobbies and Interests
- Sports
- Dancing
- Volunteering
- Listening to Music
- Reading Novels
Timeline
Assistant Manager
Cleo
05.2023 - Current
Lead Assistant Manager
7-Eleven
05.2022 - 04.2023
Senior Sales Associate
7-Eleven
10.2020 - 04.2022
Cashier
Red Swan Pizza
03.2020 - 04.2022
Post-Grad - Business Management
Saskatchewan Polytechnic
Bachelor - Commerce
Punjab University
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