Nisha Rani
Abbotsford,BC
Summary
Outgoing grocery clerk with several years of experience in fast-paced, customer-oriented retail settings. Recognized for consistently delivering excellent customer service. Knowledgeable about retail grocery operations and diverse functions of front-end employee roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Grocery Clerk ( Volunteer Help)
DAY TO DAY
Abbotsford, British Columbia
07.2024 - 08.2024
- Stocked shelves, rotated merchandise and ensured product freshness.
- Counted and balanced cashier drawers.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Scanned items and checked pricing on the cash register for accuracy.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
Department Manager
icici bank
Jalandhar, Punjab, India
04.2019 - 02.2022
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Monitored daily sales figures to track trends in customer buying behavior.
Receptionist
Best westren plus hotel
Jalandhar ,punjab, India
01.2018 - 02.2019
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Updated daily log book with information about visitors entering the premises.
Education
Masters of Commerce - Daviet Institue
Guru Nanak Dev University
Jalandhar, Punjab05-2020
B.COM (Bachelor of Commerce) - Commerce
Guru Nanak Dev University
Jalandhar ,Punjab05-2016
High School Diploma -
Shree Parvati Jain Co-edu Senior -secondary School
Jalandhar,punjab03-2013
Skills
- Pallet Jack Operation
- Payment Processing
- Loss Prevention
- Inspecting merchandise
- Customer Service
- Order Fulfillment
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Certification
- NISM ( National institute of security market)
- ISBI (Institute of Finance, Banking and Insurance)
- PGCRP (Post graduate certificate in retail banking)
Qualities
- strong communication and interpersonal skills
- Ability to multitask and handle high-pressure situations
- Detail-oriented and organized
- Friendly and professional demeanor
Timeline
Grocery Clerk ( Volunteer Help)
DAY TO DAY
07.2024 - 08.2024
Department Manager
icici bank
04.2019 - 02.2022
Receptionist
Best westren plus hotel
01.2018 - 02.2019
Masters of Commerce - Daviet Institue
Guru Nanak Dev University
B.COM (Bachelor of Commerce) - Commerce
Guru Nanak Dev University
High School Diploma -
Shree Parvati Jain Co-edu Senior -secondary School
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