NISHA RAMOTAR
Whitby,Canada
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
MANAGER
PARTY CITY
Scarborough, Canada
01.2021 - 01.2023
- Managed & planned the daily and weekly workload to deliver on store sales goals and customer engagement
- Managed all OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others
- Assisted Store Team Leader with team onboarding and learning
- Continuously directed and coached store team members
- Responsible for other various processes and procedures ensuring that the store was operating efficiently (clean, tills balanced, items properly stocked etc.)
- Ensuring that all paperwork and day to day operations were completed on timely basis
- As key holder was responsible for opening and closing store
- Responsible for high ranking in district for sales on consistent basis
- Passed multiple audit inventory and compliance under my management with the store one of the largest GTA
- Assist many employees that have now accepted higher position within the company
SITE LEAD
DOORSTEPS NEIGHBOURHOOD SERVICES
01.2014 - 01.2021
- Assisted students, individually or in small groups, with lesson assignments (e.g
- Reading stories, listening to students reading, language, spelling, facilitating activities, motor perception programs, colors, number charts, checks homework, etc.)
- Attended meetings with site Principal for reviewing and coordinating after school activities and learning new instructional techniques
- Facilitated the daily operations of the program ensuring student and program success
- Identified and assisted high priority students (eg
- Disabilities) through collaboration with site administration and staff to provide access to academic, physical, and social intervention
MANAGER
INTERNATIONAL RESTAURANT
01.2009 - 01.2021
- Oversaw daily operations of the restaurant, including staffing, scheduling and inventory management
- Ensured customer satisfaction by providing excellent service and addressing customer complaints
- Developed and implemented policies and procedures to ensure compliance with food safety regulations
- Managed financial aspects of the restaurant, including budgeting, forecasting and reporting
- Motivated and lead a team of staff to achieve sales and profit goals
TEAM LEAD
DOLLARAMA
01.2021
- Acted as Manager on Duty when management was absent
- Responsible for store opening and closing procedures (key holder)
- Ensured that employees completed tasks assigned
- Inventory counts completed in prompt manner
- Ensured merchandising practices were followed
- Assisted in training and education of staff
Education
SOCIAL SERVICES DIPLOMA -
SHERIDAN COLLEGE
01.2014
HIGH SCHOOL DIPLOMA -
HEART LAKE SECONDARY SCHOOL
01.2010
Skills
- Leadership & Team Building
- Problem solving
- Training and Development
- Order management
- Customer Service & Support
- Multitasking & Prioritization
- Relationship building and management
- Store Management
- Documentation & Reporting
- Product and Service Sales
- Goals and Performance
- Microsoft Office Suite
- Staff Development
- Performance Management
- Strategic Planning
- Customer Relationship Management (CRM)
Certification
- CPR/FIRST AID
- FOOD & SAFETY NUTRITION PROGRAM
- Hi5 Workshop
- Anti-Bullying Workshop
References
Available upon request.
Timeline
MANAGER
PARTY CITY
01.2021 - 01.2023
TEAM LEAD
DOLLARAMA
01.2021
SITE LEAD
DOORSTEPS NEIGHBOURHOOD SERVICES
01.2014 - 01.2021
MANAGER
INTERNATIONAL RESTAURANT
01.2009 - 01.2021
SOCIAL SERVICES DIPLOMA -
SHERIDAN COLLEGE
HIGH SCHOOL DIPLOMA -
HEART LAKE SECONDARY SCHOOL
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