Overview
Work History
Education
Skills
Timeline
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NISHA PRIYA NORONHA

Overview

7
7
years of professional experience

Work History

Supervisor

Yogen Fruz
04.2023 - 05.2025
  • Handled cash transactions using advanced POS system, processing payments accurately with zero errors, ensuring seamless customer experience.
  • Administered staff training and onboarding, improving cash register operation, stock procedures, and customer service
  • Attained a 30% increase in checkout accuracy and reduced customer complaints by 20%
  • Boosted team productivity by 30% and reduced error rates by 20% through regular performance evaluations and personalized coaching.
  • Achieved 100% accuracy rate, processing 150 sales transactions per shift, while maintaining thorough documentation.

Customer Service Representative

Mandarin
11.2021 - 03.2023
  • Resolved complex customer issues with exceptional service, resulting in a 20% decrease in customer complaints and a 15% increase in customer satisfaction scores
  • Responded to incoming calls and emails, delivering exceptional frontline customer support and facilitating seamless product and service transactions; accomplished a 95% customer satisfaction rating and reduced response time by 25%
  • Advised to an average of 60 customer inquiries daily via phone, email, and in person, providing prompt and accurate information.

Sales Associate

Lifestyle
09.2019 - 07.2021
  • Facilitated over 50 customers per shift by answering questions, providing merchandise expertise, processing orders, and handling payments
  • Remained up-to-date and knowledgeable about the company services and protocols to effectively assist customers with various product-related concerns
  • Assessed customer needs to provide assistance and information on product features.

Junior Accountant

Royalworld Facilitators Pvt. Ltd
01.2018 - 08.2019
  • Created and submitted more than 40 invoices per day in accordance with the financial schedule by coordinating with the file handlers
  • Analyzed financial documents to verify accounting data and mathematical accuracy
  • Managed an average of 20+ daily transactions, including money transfers, deposits, and withdrawals, ensuring accurate and timely financial transactions for a diverse client base
  • Monitored customer accounts, identifying and resolving non-payments and delays
  • Achieved 20% fewer overdue payments and a 15% increase in on-time payments.

Education

Post Graduate Certificate - Human Resource

Trent University
Oshawa, ON
09.2021

MCOM -

St. Agnes College
06.2017

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Timeline

Supervisor

Yogen Fruz
04.2023 - 05.2025

Customer Service Representative

Mandarin
11.2021 - 03.2023

Sales Associate

Lifestyle
09.2019 - 07.2021

Junior Accountant

Royalworld Facilitators Pvt. Ltd
01.2018 - 08.2019

Post Graduate Certificate - Human Resource

Trent University

MCOM -

St. Agnes College

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NISHA PRIYA NORONHA