Nisha Poojari
Calgary,AB
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
THE CADILLAC FARVIEW
03.2023 - 11.2023
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Organized office events such as holiday parties or team-building activities, promoting positive company culture and boosting employee morale.
- Created and maintained databases to track and record data.
- Developed comprehensive reports for management by collecting data from various sources and presenting actionable insights.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Developed and updated spreadsheets and databases to track, analyze, and report of various projects.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources and finance team.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Administrative Assistant
CANADIAN MOTHERCRAFT SOCIETY
10.2022 - 02.2023
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Assisted coworkers and staff members with special tasks on daily basis.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Liaised between clients and vendors and maintained effective lines of communication.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
MANAGER - ADMINISTRATION
EDELMAN INDIA
03.2014 - 06.2020
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to develop and implement creative solutions to complex problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
OFFICE MANAGER
TEXT 100
06.2013 - 01.2014
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Controlled finances to lower costs and keep business operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Updated reports, managed accounts, and generated reports for company database.
HR AND ADMIN EXECUTIVE
PRATHAM LOGISTICS
10.2011 - 05.2013
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed cross-functional teams for successful project completion within budgetary constraints and deadlines.
- Interviewed, recruited and trained new onboarding candidates.
- Utilized appropriate financial tools to manage accounts payable and receivable.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Customer Service Assistant
Jet Airways
07.2010 - 08.2011
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with passengers and travel agents to resolve booking issues, correct fares, and clarify rules.
- Assisted passengers with special needs, ensuring comfortable and hassle-free travel experiences.
- Input customer reservations, payment sources, and contact details into Sabre system.
- Reviewed tickets, identification, and passports to verify traveler identity.
- Streamlined check-in process for smoother experience, managing passenger reservations with accuracy.
Team Leader
Hotel Sahara Star
10.2009 - 05.2010
- Built strong relationships with customers through positive attitude and attentive response.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
Lounge Hostess
Oberoi Flight Services
06.2009 - 09.2009
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Education
Diploma in Human Resource Management - Human Resources Management
UNIVERSITY OF MUMBAI
Mumbai, India04.2013
Bachelor of Arts - English
UNIVERSITY OF MUMBAI
Mumbai, India06.2009
Skills
- File Management
- Employee Communications
- Mail Management
- Recordkeeping
- Process Improvements
- Negotiation and Conflict Resolution
- Project Management
- Customer Service
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Professional Working
Timeline
Administrative Assistant
THE CADILLAC FARVIEW
03.2023 - 11.2023
Administrative Assistant
CANADIAN MOTHERCRAFT SOCIETY
10.2022 - 02.2023
MANAGER - ADMINISTRATION
EDELMAN INDIA
03.2014 - 06.2020
OFFICE MANAGER
TEXT 100
06.2013 - 01.2014
HR AND ADMIN EXECUTIVE
PRATHAM LOGISTICS
10.2011 - 05.2013
Customer Service Assistant
Jet Airways
07.2010 - 08.2011
Team Leader
Hotel Sahara Star
10.2009 - 05.2010
Lounge Hostess
Oberoi Flight Services
06.2009 - 09.2009
Diploma in Human Resource Management - Human Resources Management
UNIVERSITY OF MUMBAI
Bachelor of Arts - English
UNIVERSITY OF MUMBAI
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