Nisha Parmar
Hamilton,ON
Summary
Enthusiastic and dedicated Computer Systems Technician graduate specializing in network support, system configuration, and Cisco network solutions. Capable of solving complex technical problems while maintaining a high level of customer satisfaction. During my tenure as a Shift Supervisor at Wendy's, I developed excellent leadership skills, honed my ability to handle high-pressure situations, and consistently improved team performance. Looking to combine my technical expertise and strong teamwork abilities to deliver innovative IT solutions and exceptional service in a network support role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Wendy’s Canada
Hamilton, ON
01.2023 - Current
- Investigated accidents or incidents occurring during shift hours.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Upheld company standards and compliance requirements for operations.
- Monitored staff performance to ensure quality standards were met.
- Resolved customer complaints and reported issues to senior management.
Computer Operator
Industrial consultant
Gujrat, India
01.2020 - 10.2021
- Documented job processing requirements and data flow for applications.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Managed user profiles, security access, and shared file structures.
Education
Advanced Diploma - Computer System Technician - Network Support
Mohawk College of Applied Arts And Technology
Hamilton, ON12-2024
Diploma - Information Technology
Government Polytechnic
Gujrat, India06-2019
Skills
Technical skills
- Network troubleshooting
- Server management
- Cloud Computing and virtualization
- Wireless networking
- Routing and switching
- Hardware diagnostic
- IT support
- Help desk tools
- SQL basics
- VPN configuration
Soft skills
- Time management
- Leadership and team management
- Customer service and communication
- Problem solving and conflict resolution
- Training and development
- Attention to detail
Certification
Microsoft certified: Azure Fundamentals
- Gained foundational knowledge in cloud computing, Azure services, and resource provisioning.
- Proficient in Azure storage, virtual networks, monitoring, and security.
Project
Cloud computing project - Veterinary office web application
Completed in [ April, 2024 ]
- Designed and deployed a scalable solution using Microsoft Azure/AWS/Google Cloud.
- Managed virtual machines, cloud storage, and networking for optimal performance and security.
- Managed virtual machines, cloud storage, and networking for optimal performance and security.
- https://youtu.be/Qz28gIgpEJs?si=DUxi8RSYO2jrOWBb
Timeline
Shift Supervisor
Wendy’s Canada
01.2023 - Current
Computer Operator
Industrial consultant
01.2020 - 10.2021
Advanced Diploma - Computer System Technician - Network Support
Mohawk College of Applied Arts And Technology
Diploma - Information Technology
Government Polytechnic