Nisha Khatri
Toronto,Ontario
Summary
Hardworking and reliable Customer Service Representative focused on going above and beyond to support team and serve customers. Trained in SAP, SALESFORCE and offering top-notch sales, customer service and financial knowledge abilities. Motivated to continue to learn and grow as banking professional.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sales Representative & Manager On Duty
Rogers Communications
Toronto, Ontario
10.2022 - Current
- Developed project deadlines and schedules to meet sales goals
- Trained new employees regarding sales tactics, product features and customer engagement
- Entered, updated and maintained daily activity and prospect information
- Kept records of sales-related activities and transactions in company database.
- Solving and dealing with customer problems with understanding mindset
Small Business Owner
Self Owned
Jaipur, India
07.2017 - 09.2020
- Identified areas for expansion by analyzing market, consumer trends and competition
- Introduced products into new markets through development of sales plans
- Expanded market reach through social media and email marketing
- Managed e-commerce strategy and increased revenue by diversifying into online sales
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies.
Customer Service Representative
Kotak Mahindra Bank
Jaipur, India
05.2018 - 07.2020
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Opened customer accounts by recording account information
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Prepared product or service reports by collecting and analyzing customer information.
Education
Post Graduate Certificate - Supply Chain Management
Seneca College
09.2022 - 04.2023
Post Graduate Certificate - International Business Management
Seneca College
09.2021 - 04.2022
Bachelors of Commerce - Accounting & Finance
Manipal University
08.2017 - 06.2020
Skills
Securities marketingundefined
Timeline
Sales Representative & Manager On Duty
Rogers Communications
10.2022 - Current
Post Graduate Certificate - Supply Chain Management
Seneca College
09.2022 - 04.2023
Post Graduate Certificate - International Business Management
Seneca College
09.2021 - 04.2022
Customer Service Representative
Kotak Mahindra Bank
05.2018 - 07.2020
Bachelors of Commerce - Accounting & Finance
Manipal University
08.2017 - 06.2020
Small Business Owner
Self Owned
07.2017 - 09.2020
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