Nisha John
Toronto,ON
Summary
Detail-oriented Data Quality Analyst with 3+ years of professional experience adept at performing data analysis and recognizing key problem areas to assist in root cause identification. Exceptionally talented at auditing data on regular basis to provide data integrity and quality. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Language
Work History
Data Quality Specialist
CIBC–Capital Markets
01.2023 - Current
- Supporting data quality and data remediation against capital markets product involving corporate and Institutional clients
- Overseeing and ensuring the regulatory reporting requirements by providing correct mandatory date on file to capital market clients who are actively trading financial instruments
- Assist in client account opening, client onboarding/off boarding and remediation of existing clients
- Prioritize BAU, Ad hoc activities to ensure client satisfaction and data governance objectives
- Analyze data product types and ensure information has been appropriately captured by other platforms
- Ensure client due diligence and data governance practices has been followed in each update
- Worked closely with team to deliver exceptional client services to internal and external clients.
Credit Officer
TD Bank
01.2022 - 01.2023
- Approving or denying loan requests, and communicating decision to both clients and management
- Ensuring that loan applications are in line with Bank Code of Conduct and financial policies, as well as state laws and regulations
- Complete assigned workload to meet SLA requirements and apply appropriate due diligence in adherence with operating policies/ procedures
- Investigate and escalate non- standard or high- risk activities
- Identify opportunities to improve service delivery
- Adhere to enterprise methodologies and frameworks in relation to operations activities for own area such as anti- Money Laundering and Business Continuity Management
- Funding business accounts of compliant approved applications
- Monitoring progress of loan application, supporting timely and accurate completion process, and relaying any hindrances to clients by using effective relationship skills
- Monitoring progress and financial status of existing loans
- Setting up payment plans for clients explaining monthly installment amounts, interest rates, and other costs
- Offering different types of loan options to applicants based on analysis of their applications.
Customer Account Specialist
Shaw Communications
04.2021 - 12.2021
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required troubleshooting customer problems
- Handles service and sales calls to ensure positive client experience and delivering expectations on first call
- Processes call backs, submissions and mail in timely manner
- Strict adherence to regulatory risk and company policies regarding insurance premiums, claims, and policy renewals
- Handling and responding to customer billing inquiries, requests and complaints over phone and email
- Strengthening and maintaining collaborative relationships and finding ways to increase quality of customer service
- Establish internal relationships cross-functionally with stakeholders such as warehouse, sales team to ensure best experience at first call customers
- Analyze and interpret customer's issue and respond to it and make accurate recommendations
- Maintain & update client databases maintaining highest degree of confidentiality
- Process online payments and successfully complete numerous short and long-term tasks simultaneously
- Scheduling, monitoring, tracking, delivering and invoicing files as per TAT.
Programme Manager- Government
Additional Skill Acquisition Programme
06.2015 - 01.2020
- Lead, supervised and administered projects of Government Skill development centre by applying sound project management methodologies from inception through to closeout
- Define and document project's scope and objectives
- Applying leading practices overseeing quality control throughout project life cycle
- Manage project schedules and weekly reports in effective and efficient manner
- Recruit, train and supervise staff
- Develops and recommend annual budget for approval
- Build and maintain strong working relationships across organization ensuring programme renewal rates by 80%
- Proactively identify and implement processes to improve workflow and productivity by introducing performance evaluation and appraisal schemes by 25%
- Boosted revenue growth by 19.8 % because of implementing successful relationship marketing campaigns that penetrated new markets
- Key player in analysis, development and implementation of strategic plans and policies for successful delivery of training offered by State Government utilizing broad scope of project management skills
- Administered $2M budget yearly, tracked expenses and maintained up keep of office records as per norms
- Provide administrative support to projects.
Education
Project Management Professional (PMP) -
Project Management Institute (PMI)
03.2020 -
Masters in Technology [VLSI & Embedded Systems] - undefined
TocH Institute of Science and Technology, Kerala/Cochin University
08.2012 - 2014.05
Bachelors in Technology [Electronics and Communication] - undefined
Caarmel Engineering College, Kerala/Mahatma Gandhi University
06.2008 - 2012.05
Skills
Team workundefined
Rewards And Recognition
- TD Gold Star Award – Second Quarter Recipient
- Nominated for above and beyond award for the year 2022 at TD
- Recognized by Stakeholders and team managers at multiple occasions
- Received Dean's honor for securing 8.8 GPA in academics at TocH institute of technology.
Volunteership Activities
- Volunteered in Krithi International Book Fair – initiative taken by the government for awareness in child education (March 2018 & 2019).
- Engaged in planning & coordination of Professional Student Summit 2019-an initiative organized by the Government as a conclave of professional students from different streams.
Business Equipment And Computer Applications
- Broadridge
- CDR
- ECIF
- Fenergo
- Salesforce
- MS Office
- Admin Apps
- JIRA
- S3 and C3
Timeline
Data Quality Specialist
CIBC–Capital Markets
01.2023 - Current
Credit Officer
TD Bank
01.2022 - 01.2023
Customer Account Specialist
Shaw Communications
04.2021 - 12.2021
Project Management Professional (PMP) -
Project Management Institute (PMI)
03.2020 -
Programme Manager- Government
Additional Skill Acquisition Programme
06.2015 - 01.2020
Masters in Technology [VLSI & Embedded Systems] - undefined
TocH Institute of Science and Technology, Kerala/Cochin University
08.2012 - 2014.05
Bachelors in Technology [Electronics and Communication] - undefined
Caarmel Engineering College, Kerala/Mahatma Gandhi University
06.2008 - 2012.05
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