Nisha Jackson
Bakersfield
Summary
Dedicated professional with extensive experience in client coordination and support, notably at Kern Regional Center. Excelled in accurate recordkeeping and effective communication, significantly enhancing client satisfaction and service delivery. Skilled in adaptability and multitasking, with a proven track record of advocating for client needs and achieving individualized service goals.
Overview
15
15
years of professional experience
Work History
Service Coordinator
Kern Regional Center
09.2024 - Current
- Serve as a primary point of contact for clients, addressing concerns, providing updates, and ensuring overall satisfaction with services and supports.
- Manage a high volume of client requests, ensuring timely and effective responses.
- Maintain accurate records of all service activities, facilitating smooth communication between clients and vendors.
- Complete detailed IPP reports outlining progress towards achieving person centered goals.
- Act as an advocate for the client's and ensuring all their needs are met.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
Client Coordinator
New Advances for People With Disabilities
03.2017 - 08.2024
- Created detailed reports outlining progress made towards achieving client ISP goals.
- Demonstrated effective communication skills with clients, care provider, and the Regional Center.
- Worked as the liaison between the care provider and the Regional Center to set, facilitate and monitor goals.
- Successfully managed a large caseload.
- Play an important role in increasing the quality of our clients lives.
- Always making sure our clients are happy and safe.
Medicine Technician/Resident Assistant
Rosewood Senior Living Community
05.2013 - 03.2017
- Assist with toileting/home care, and documenting behavior changes.
- Monitored vital signs including temperature, pulse, respiratory rate and blood pressure.
- Provided support to nursing staff during patient admission and discharges.
- Provided compassionate care and support to elderly patients, ensuring safety and comfort.
- Demonstrate excellent communication skills, working closely with clients and families to ensure our senior's needs were met.
- Adept at using a computer system for entering medication information into electronic health records.
Teacher Assistant
Santa Monica-Malibu Unified School District
02.2010 - 10.2012
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Maintained detailed records of student progress, attendance, behaviors, and IEP goals for effective communication with all stakeholders involved in the educational process.
- Assisted students with physical disabilities, ensuring their safety and comfort during daily activities.
- Provided mobility and personal care support to students with physical limitations.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
Education
High School Diploma -
Crenshaw High School
5010 11th Ave. Los Angeles, Ca. 9004306-2002
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Goal setting
- CPR/First Aid
- Individualized service plans
- Ongoing client support
- Active listening
- Multitasking
- Effective communication
- Adaptability and flexibility
Affiliations
- Philo Affiliate
Timeline
Service Coordinator
Kern Regional Center
09.2024 - Current
Client Coordinator
New Advances for People With Disabilities
03.2017 - 08.2024
Medicine Technician/Resident Assistant
Rosewood Senior Living Community
05.2013 - 03.2017
Teacher Assistant
Santa Monica-Malibu Unified School District
02.2010 - 10.2012
High School Diploma -
Crenshaw High School
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