Nisha Davis
Brampton,Canada
Summary
Dedicated and detail-oriented professional with a proven track record of customer satisfaction and a results-oriented mindset. Seeking a position within a reputable organization to leverage extensive experience and skills for driving growth and profitability. Strong analytical, communication, and teamwork skills with the ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude, commitment to continuous learning and growth. Warehouse professional with solid experience in logistics and inventory management. Strong focus on team collaboration and flexible to adapt to changing needs. Skilled in operating forklifts, managing stock, and ensuring efficient workflow. Reliable and results-driven with commitment to maintaining high standards in all tasks.
Overview
20
20
years of professional experience
Work History
Warehouse Associate
Randstad Canada
06.2022 - 04.2024
- Efficiently processed and packed items to meet daily targets, ensuring accuracy and quality
- Collaborated with team members to facilitate smooth operations and accurate distribution of merchandise
- Maintained a safe and organized warehouse environment, adhering to safety protocols and minimizing hazards
- Managed damaged merchandise and ensured proper labeling and packaging
Client Service Representative II
Empire Life Insurance Company
10.2010 - 03.2022
- Managed incoming mail, maintained database records, and responded to customer queries in a timely manner, ensuring a high level of customer satisfaction and retention
- Processed title changes, annuity claims, data entry, typed and proofread confirmation letters meeting customers’ expectations and service level agreement
- Processed financial transactions such as banking updates and premium refunds, while collaborating with other departments ensuring that the process is done accurately
- Conducted quality assurance checks, provided training to new staff, and contributed to process improvement
Accounting Clerk
The Bank of Nova Scotia Jamaica Limited
11.2007 - 06.2010
- Reconciled general ledger accounts with precision to reduce risk and ensure the quality of financial statements
- Prepared bank confirmation and analysis reports effectively and on a timely basis, ensuring that customers feel satisfied with the information received
- Verified transactions for statements, data entry, handled banking transactions including payroll, credit card and loan payments, ensuring that the accurate amount is posted to the account building customers’ trust
- Accurately prepared and signed manager’s cheques within a specified monetary limit, balanced and scanned cheques for clearing
Senior Claims Officer
Advantage General Insurance Company Limited
10.2004 - 09.2007
- Processed accident reports and updated customers’ files accurately so that information can be easily accessible
- Appointed Investigators, Loss Adjusters, negotiated, calculated and approved claims settlement within a certain monetary limit so that customers feel secured
- Responded to electronic and oral queries from insurers and customers providing precise information
- Provided reception relief, managed approximately 100 incoming calls, emails, faxes, and queries from customers, effectively managed office supplies, greeted and directed visitors to the relevant service area
Education
Diploma - Business Administration
McMaster University
Associate - Customer Service
Life Office Management Association (LOMA)
Associate - Life Management Institute
Life Office Management Association (LOMA)
Diploma - General Insurance
College of Insurance & Professional Studies
Skills
- Problem-solving
- Team player
- Collaboration
- Microsoft Office
- AS400 Application
- OnBase
- Ingenium
- Prioritization
- Meeting deadlines
- Customer interactions
- Customer loyalty
- Proactive
- Adaptability
- Willing to Learn
- Punctual and Dependable
- Clear Communication
References
Available upon request
Timeline
Warehouse Associate
Randstad Canada
06.2022 - 04.2024
Client Service Representative II
Empire Life Insurance Company
10.2010 - 03.2022
Accounting Clerk
The Bank of Nova Scotia Jamaica Limited
11.2007 - 06.2010
Senior Claims Officer
Advantage General Insurance Company Limited
10.2004 - 09.2007
Associate - Life Management Institute
Life Office Management Association (LOMA)
Diploma - General Insurance
College of Insurance & Professional Studies
Diploma - Business Administration
McMaster University
Associate - Customer Service
Life Office Management Association (LOMA)
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