Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nisha Dahal

Scarborough,ON

Summary

Accomplished Floor Manager at The Estate Banquet & Event Centre, adept in team leadership and sales expertise. Excelled in mentoring staff and enhancing customer satisfaction, significantly improving team performance. Skilled in complaint resolution and cash handling, demonstrating a proactive approach to meeting employer and customer needs.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Trainer

McDonald's
08.2023 - Current
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Taught new team members correct procedures for all areas of operations.

Floor Manager

The Estate Banquet & Event Centre
10.2022 - 05.2024
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Education

Diploma - Business Accountancy

Centennial College of Applied Arts And Technology
Scarborough, ON
08.2024

Skills

  • Team leadership and supervision
  • Report Generation
  • Sales expertise
  • Cash Handling
  • Mentorship
  • Complaint resolution

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Nepali
Native or Bilingual

Certification

Project Management Google Certificate

Timeline

Crew Trainer

McDonald's
08.2023 - Current

Floor Manager

The Estate Banquet & Event Centre
10.2022 - 05.2024

Diploma - Business Accountancy

Centennial College of Applied Arts And Technology

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Nisha Dahal