Nisha
Summary
Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements. Experienced Banquet Server always looking to surpass expectations and achieve excellence.Team player who works well with staff and supervisors to satisfy customers. Organized and dependable candidate successful at managing multiple priorities with a positive attitudeDetail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Service Receptionist/ Biller
Northland Dodge
05.2023 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Banquet Server
Rockford
05.2023 - Current
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Worked with banquet manager to coordinate event set up and schedule.
- Carried out professional service, retaining polite and friendly approach at all times.
- Set up banquet tables and chairs based on event requirements.
- Answered guest questions about event plans and food service choices.
- Adhered to all health and safety regulations while serving food and beverages.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Processed customer payments to accurately record transactions.
Retail Assistant Manager
Petro Canada
01.2021 - 04.2023
- Plan, direct and evaluate the operations of establishments engaged retail sales
- Manage staff and assign duties
- Pricing scanning of inventory/ Handling customer complaints
- Compliance checklist/ Doing safety procedures and doing loss prevention observation
- Pricing scanning of inventory/ Handling customer complaints Self-evaluation of image standards/ Cleaning and lot maintenance.
Crew Trainer
McDonald's Canada
09.2018 - 01.2021
- Working in a team and individually
- Provide an excellent standard of customer services
- Delegating and ensure all team members perform assigned tasks effectively and efficiently
- Perform administrative activities
- Following Occupational Health & Safety guideline
Education
Associate of Arts -
College of New Caledonia, Prince George
2021
Skills
- More than one year of experience in customer service
- Strong MS Word excel and PowerPoint skill
- Demonstrated capacity to access and settle on dependable choices in complex circumstances
- Successfully finished courses in arts and software management
- Ability to work well as a member of a team and independently, liaise effectively with colleagues, management, and members of the public
- Buffet Setup and Takedown
- Cash Handling
- Dining Area Maintenance
- Food and Beverage Pairings
- Menu Knowledge
- Wine Pairings
- Time Management
- Hospitality Management
Timeline
Service Receptionist/ Biller
Northland Dodge
05.2023 - Current
Banquet Server
Rockford
05.2023 - Current
Retail Assistant Manager
Petro Canada
01.2021 - 04.2023
Crew Trainer
McDonald's Canada
09.2018 - 01.2021
Associate of Arts -
College of New Caledonia, Prince George
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