Websites
Summary
Overview
Work History
Education
Skills
Work Availability
Training
Certification
References
Work Preference
Languages
Software
Languages
Timeline
Hi, I’m

NISCHAL THAPA

Server
Toronto,ON
NISCHAL THAPA

Summary

Dynamic hospitality professional with a proven track record at The Cheesecake Factory, adept in enhancing guest experiences through exceptional service and communication. Skilled in POS system operation and teamwork, I excel in fast-paced environments, consistently achieving guest satisfaction. My leadership in supervising and training staff has significantly improved service efficiency.

Overview

4
years of professional experience

Work History

The Cheesecake Factory
Avenues Mall, Kuwait

Food & Beverage Server
02.2023 - 10.2023

Job overview

  • Provide a warm and welcoming experience for guests by greeting them promptly.
  • Take accurate orders, ensuring any special requests or dietar
  • Handle guest concerns or complaints calmly and efficiently, escalating issues when necessary.y preferences are noted.
  • Have a strong understanding of the menu, including ingredients, preparation methods, and allergens.
  • Provide recommendations and upsell menu items such as appetizers, beverages, and desserts.
  • Accurately enter orders into the restaurant’s Point-of-Sale (POS) system.
  • Deliver food and beverages to the table in a timely manner.
  • Monitor table progress to ensure guests are satisfied with their meals.
  • Follow food safety and hygiene standards, including proper handling of utensils and dishes.
  • Communicate effectively with kitchen staff, bartenders, and other team members to ensure smooth operations.
  • Ensure proper closing of checks and balancing of transactions.
  • Assist fellow servers and team members during peak times.
  • Clear and reset tables quickly and efficiently to accommodate new guests.

Hotel Luna Kathmandu
Kathmandu, Nepal

Restaurant Supervisor
11.2021 - 12.2022

Job overview

  • Manage daily restaurant operations to ensure smooth service.
  • Supervise, train, and motivate staff for better performance.
  • Handle guest inquiries, complaints, and ensure satisfaction.
  • Monitor inventory, place supply orders, and maintain records.
  • Ensure food quality, hygiene, and safety standards are met.
  • Assist with financial tasks like cash handling and sales tracking.
  • Resolve staff and guest conflicts promptly and effectively.

Twenty Forty Food & Beverage Pvt. Ltd.
Kathmandu, Nepal

Restaurant Waiter and Head Captain
02.2021 - 10.2021

Job overview

  • Ensure smooth coordination between the kitchen and dining area for timely service.
  • Supervise and support waitstaff to maintain high service standards.
  • Greet guests, manage seating arrangements, and address any concerns.
  • Monitor cleanliness and organization of the dining area.
  • Train new waitstaff and assist with performance improvement.
  • Handle special requests, orders, and resolve guest issues efficiently.

Novotel Phuket Resort
Phuket, Thailand

Internship Student
07.2019 - 04.2020

Job overview

  • Assist with setting up dining areas, including arranging tables and preparing necessary utensils and supplies.
  • Greet guests warmly, guide them to their tables, and provide menus.
  • Support servers by taking orders, delivering food and beverages, and ensuring accuracy.
  • Maintain cleanliness and organization in the service area, including clearing and resetting tables.
  • Learn and follow food safety, hygiene, and service standards under supervision.
  • Handle guest inquiries, assist with special requests, and ensure a positive dining experience.
  • Collaborate with team members and supervisors to ensure smooth service operations.

Education

Nesfield International College
Lalitpur, Nepal

Bachelor from Hotel Management
01.2021

University Overview

GPA: GPA 3.58(First Division with distinction)

Chanakya Higher Secondary School
Bhaktapur, Nepal

High School from Hotel Management
01.2016

University Overview

GPA: GPA 3.58(First Division with distinction)

Naulo Jyoti English School
Madhyapur Thimi, Bhaktapur, Nepal

School from Grade-X
01.2014

University Overview

GPA: GPA 3.58(First Division with distinction)

Skills

  • Guest service
  • Communication
  • Multitasking
  • Time management
  • Food and Beverage Knowledge
  • Problem-Solving
  • Teamwork
  • POS system operation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Training

Basic Food Safety Course, 03/17/23, The Cheesecake Factory Bakery and Restaurant

Certification

Smart-Serve Ontario Certificate

References

  • Nesfield International College, +977-1-5525125, 5525330, nesfieldcollege@gmail.com, Lagankhel, Lalitpur, Bagmati
  • Hotel Luna Kathmandu, +977-014441528, 9860778359, sulavegautam0123@gmail.com, Thamel, Kathmandu
  • Twenty Forty Food and Beverage Pvt. Ltd., +977-1-4496117, 9851146990, Old Baneshwor, Kathmandu, Bagmati
  • Novotel Phuket Resort, +66 76342777, h1965@accor.com, 282 Phrabaramee Rd, Patong, Kathu, 83150
  • The Cheesecake Factory, +965 67008688, 99146028

Work Preference

Work Type

Full Time

Work Location

On-Site

Languages

  • Nepali
  • English
  • Hindi
  • Thai

Software

Point of sales system(POS)

Properties management system(PMS)

Kitchen Display system

Languages

English
Professional

Timeline

Food & Beverage Server

The Cheesecake Factory
02.2023 - 10.2023

Restaurant Supervisor

Hotel Luna Kathmandu
11.2021 - 12.2022

Restaurant Waiter and Head Captain

Twenty Forty Food & Beverage Pvt. Ltd.
02.2021 - 10.2021

Internship Student

Novotel Phuket Resort
07.2019 - 04.2020

Nesfield International College

Bachelor from Hotel Management

Chanakya Higher Secondary School

High School from Hotel Management

Naulo Jyoti English School

School from Grade-X
NISCHAL THAPAServer