Nischal Khanal
Chatham
Summary
Dynamic professional with proven expertise in customer relationship management and digital marketing. At Costco Wholesale Ltd., I enhanced customer retention by processing over 50 membership sign-ups daily. Skilled in organization and marketing, I excel in creating impactful content and fostering client engagement, driving success through strategic insights and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Frontend/ Member Service Specialist
Costco Wholesale Ltd.
Markham
09.2023 - 04.2025
- Handled high volumes of member concerns, ensuring quality customer service and problem resolution.
- Assisted in front-end customer service concerns and collaborated with team members during peak hours.
- Processed membership sign-ups and returns, improving customer retention (Processed 50+ membership signups and 10 + CIBC costco cards in a day).
- Marketed Costco memberships, analyzing sales data using Tableau for strategic insights.
Consultant & Digital Marketing Specialist
Expert Education Consultancy
Butwal, Nepal
01.2021 - 04.2022
- Provided tailored consultation to clients, guiding them toward optimal university education opportunities.
- Created and edited digital content, promotional graphics, and marketing materials.
- Managed social media platforms, engaging with clients and responding to inquiries professionally.
- Arranged appointments with counselors and optimized client communication strategies.
- Managed client relationships through regular check-ins and updates on project progress.
Education
Bachelor of Science - Computer Science
University of People
Online04-2027
Associate of Applied Science - Automation And Robotics Engineering Tech
Centennial College
Scarborough, ON04-2025
Skills
- Organization and recordkeeping
- Stock control
- Product expertise
- Call center experience
- Product recommendations
- Marketing
- Basic carpentry
- Customer relationship management (CRM)
Languages
English
Native/ Bilingual
Accomplishments
- HOME DEPOT | Hand tools and Power tools basics webcast courses
Certification
- Retail Management: Merchandising, Sales and Customer Communications - CPD accredited
- Advanced B2B Marketing Strategies
References
References available upon request.
Timeline
Frontend/ Member Service Specialist
Costco Wholesale Ltd.
09.2023 - 04.2025
Consultant & Digital Marketing Specialist
Expert Education Consultancy
01.2021 - 04.2022
Bachelor of Science - Computer Science
University of People
Associate of Applied Science - Automation And Robotics Engineering Tech
Centennial College
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