Summary
Overview
Work History
Education
Skills
Timeline
Generic

NISARG PATEL

Oshawa,Canada

Summary

Dedicated Anti-money laundering investigator who can provides comprehensive risk assessment and transactions reviews to prevent money-laundering accusations. Skilled at reviewing and reconciling accounts, preparing fraud reports with detail notes which helps the escalation team for resolution Proven track record in risk assessment, data analysis, and fraud detection. Specialize at applying statistical analysis to data sets to identify and prevent fraud. Excelling in fast-paced environment and seeking a challenging role for future growth.

Overview

8
8
years of professional experience

Work History

Anti Money Laundering Investigator

Royal Bank Of Canada, RBC
05.2023 - Current
  • Prepared reports of investigation in accordance with guidelines and instructions.
  • Performed periodic file reviews ensuring activities are reviewed in a holistic manner across the spectrum of products and services used by the customer.
  • Analyzed large quantities of information, identifying trends including establishing appropriate metrics to determine changing risk elements.
  • Complied evidence and documentation in compliance with AML regulatory requirements.
  • Reacted to rising risk exposure by recommending appropriate controls and creating a culture of continuous process improvement.
  • Working knowledge with different platforms such as T24, Tsys, Aperta, FCIS, and WISE.

Fraud officer

Royal Bank Of Canada, RBC
05.2021 - 05.2023
  • Currently working in a digital inbound center also helping our partner Branch fraud support to reduce their call volumes which helped to upskill my knowledge to understand their role
  • Investigate fraudulent scams and trends via online channels for both personal and commercial accounts
  • Prevent fraud losses by analyzing transactions like email money transfers, wire transfers, cross-border transactions, Virtual visa debit, mobile wallets, bad deposits etc
  • Conduct the KYC process by profiling the client during the investigation including analytical techniques to break apart complex, evolving fraudulent activities and trends on all accounts
  • Report potential high-risk situations like money laundering, bad clients, or deposits to management for potential complex account takeover, identity thefts and fraud cases
  • Use analytical techniques to break apart complex, evolving fraudulent activities and trends, also utilize in-depth fraud knowledge and related problem-solving skills to identify potentially fraudulent transactions or activity
  • Responsible for the analysis and investigation of irregular client card and visa debit card transactions to minimize losses as well as fraudulent activities
  • Knowledgeable working with fraud prevention platforms (e.g., TSYS, Fraud UI, CAMPS, VCAS, TransUnion, Creta pay, DDA, CIS, etc.)

Banking Advisor

Royal Bank of Canada
06.2019 - 05.2021
  • Assisted client in achieving their current and future financial objective by enhancing client’s financial portfolio cascading RBC’s Full range of product and services
  • Expertise in working on platforms such as CART, Sales Platform, Application Launch Pad, ID Verification tool used for opening Personal banking accounts & IRIS (tracing)
  • Pro-actively discovering, understanding, and recognizing client’s need to provide sound financial solutions and products to address their ever-specific goals, request, and concerns
  • Verified documentation on file to ensure validity and accuracy (e.g., Signature Client card, security questions, KYC etc.)
  • Worked with RBC Fraud team/ NFDG to validate and gather required information on customer leading to customer account activity analysis for a successful investigation
  • Maintain a strong investigative skill, the ability to work independently, demonstrated extensive banking and compliance knowledge
  • Performed detailed analyses to detect fraud trends, anomalies and schemes in transactions and engaging Branch Manager to escalate it to risk managements which includes RBC Market Operations, Internal Fraud Web tool if necessary
  • Going the extra mile above and beyond and ownership to help the client and doing right by the client.

Sales Agent

Zedd Customer Solutions, RBC Royal Bank
09.2018 - 05.2019
  • Maintaining a positive, empathetic, and professional attitude toward customer all times
  • Responding promptly to customer inquiries with customer satisfaction and provide professional customer support
  • Activating the credit card after collecting and verifying all the information such as Customer name, address on the file, phone number, and date of birth
  • Providing exceptional sales and customer service levels and maintaining quality at high rating monitoring tests
  • Quickly and accurately answering customer questions with full knowledge of features and benefits of products and services
  • Maintained high standards of customer service during high volume, fast-paced operations.

Financial Service Representative

Shreeji Shares and Investment Consultancy
03.2016 - 08.2016
  • Ability to make presentations to help clients understand the investment opportunity provide solutions with clear statistics and predict the exact next profitable movements for their investment’s portfolio
  • Ability to guide the investors to make correct long-term and short-term investment strategies according to their financial goals
  • Builds incredible relationships with the clients, which grants an opportunity to truly rally on the team and exchange great amounts of ideas and strategies for the betterment
  • Provide training to newcomers and set different strategies for different clients based on their objectives
  • Developed long-term relationships with client contacts to better understand the areas of ris

Education

Investment Funds in Canada -

IFIC Canadian Securities Institute
Toronto, ON
07.2019

Post Graduation Diploma - Marketing Management

Seneca College
Markham, ON
08.2018

Bachelor of Commerce - International Business Management

Fanshawe College
London, ON
05.2017

Bachelor of Commerce -

Gujarat University
Ahmedabad India
04.2016

Skills

  • Trust, teamwork, time management & accountability by taking the ownership of the work
  • Proactive, patient & energetic to quickly adapt new software and applications
  • Complex Problem-solving and Critical Thinking
  • Knowledge of working with TSYS, Sales Platform, CART, TBS, Application Launch Pad
  • Maintain strong compliance standards to identify financial crimes in the market and determine required actions
  • Maintain strong investigating skills on various account/case files & provide results in the time frame
  • Excellent skills in gathering and analyzing fraudulent activities & trends and making decisions on it
  • Outstanding communication skills and interpersonal skills
  • Strong understanding of RBC's banking products and services
  • Attention to the details by reviewing accounts carefully and making sure not to miss important details

Timeline

Anti Money Laundering Investigator

Royal Bank Of Canada, RBC
05.2023 - Current

Fraud officer

Royal Bank Of Canada, RBC
05.2021 - 05.2023

Banking Advisor

Royal Bank of Canada
06.2019 - 05.2021

Sales Agent

Zedd Customer Solutions, RBC Royal Bank
09.2018 - 05.2019

Financial Service Representative

Shreeji Shares and Investment Consultancy
03.2016 - 08.2016

Investment Funds in Canada -

IFIC Canadian Securities Institute

Post Graduation Diploma - Marketing Management

Seneca College

Bachelor of Commerce - International Business Management

Fanshawe College

Bachelor of Commerce -

Gujarat University

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