Nisarg Goswami
Sudbury,ON
Summary
Technically skilled and customer-focused professional with 3+ years of combined experience in technical support, customer service, and data management. Proven ability to troubleshoot hardware, software, and connectivity issues while delivering exceptional service and maintaining high satisfaction levels. Experienced in call center environments and government data systems, with strong multitasking, communication, and analytical abilities. Passionate about delivering efficient solutions, improving customer experience, and excelling in remote work environments
Overview
2
2
years of professional experience
Work History
Data Capture Operator
Canada Revenue Agency
03.2025 - Current
- Process high volumes of sensitive tax and financial data with >90% QA accuracy, ensuring compliance with CRA regulations.
- Maintain accurate records and contribute to internal KPI reporting and quality assurance metrics.
- Collaborate with cross-functional teams to streamline workflows, escalate errors, and meet strict deadlines.
- Support process improvements by identifying inefficiencies and suggesting automation opportunities.
Technical Customer Service Representative
Gatestone Canada, Remote
06.2023 - 03.2025
- Delivered high-quality technical support for clients across multiple platforms, troubleshooting issues with smartphones, tablets, and computers.
- Handled 60+ inbound calls daily, resolving account, billing, and device-related concerns with empathy and accuracy.
- Utilized CRM systems to log, analyze, and track customer interactions ensuring adherence to company protocols.
- Guided customers through service setup, configuration, and problem resolution while maintaining high satisfaction ratings.
- Collaborated with cross-functional teams to escalate and resolve complex technical issues, improving first-call resolution metrics.
- Recognized for exceptional professionalism and ability to de-escalate challenging situations, improving retention and trust
Education
Master of Science - Computational Science
Laurentian University
Greater Sudbury05-2023
Skills
- Technical Troubleshooting & Remote Support
- Customer Service & Call Handling
- CRM Software (Salesforce, Zendesk, Freshdesk)
- Problem Solving & Analytical Thinking
- Data Entry & Information Accuracy
- Device Setup & Configuration (Mobile, PC, Network)
- Multitasking & Time Management
- Microsoft Office & Ticketing Systems
- Remote Work Tools (Teams, Zoom, Slack)
- Apple Device Knowledge & Troubleshooting
- Conflict Resolution & Empathy
Additional Highlights
Timeline
Data Capture Operator
Canada Revenue Agency
03.2025 - Current
Technical Customer Service Representative
Gatestone Canada, Remote
06.2023 - 03.2025
Master of Science - Computational Science
Laurentian University