Nisar Fatema
Montreal,QC
Summary
History of improving quality team training, performance, and satisfaction. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Food Service Supervisor
Olly Fresco's
09.2022 - Current
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracked food production levels, meal counts, and supply costs and reduced the supply cost by 2.3% with an increase of food production 2.0%
Buffet Runner
Olly Fresco's
03.2022 - 08.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Cleaned and sanitized food preparation and serving areas.
- Garnished dishes and quickly delivered items to customers, minimizing wait times by 1.5%.
- Restocked food supplies in the kitchen and organized storage areas.
Waitress Supervisor
Shoshur Bari
06.2021 - 02.2022
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on the use of the POS system.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
Customer Support Agent
Rimak Footware LTD.
11.2020 - 12.2020
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Customer Service Officer
Genex Infosys
12.2018 - 12.2019
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions, and questions and achieved employee of the month 2 times in a row.
Education
Master of Science - Mathematics
University of Dhaka
Dhaka, Bangladesh02.2021
Bachelor of Science - Mathematics And Statistics
University of Dhaka
Dhaka, Bangladesh11.2019
Skills
- Inventory Management
- Staff Leadership
- Schedule Coordination
- Office 365
- SQL
- Python
Languages
English
Professional Working
French
Limited Working
Timeline
Food Service Supervisor
Olly Fresco's
09.2022 - Current
Buffet Runner
Olly Fresco's
03.2022 - 08.2022
Waitress Supervisor
Shoshur Bari
06.2021 - 02.2022
Customer Support Agent
Rimak Footware LTD.
11.2020 - 12.2020
Customer Service Officer
Genex Infosys
12.2018 - 12.2019
Master of Science - Mathematics
University of Dhaka
Bachelor of Science - Mathematics And Statistics
University of Dhaka
Similar Profiles
Arielle SantosArielle Santos
General Manager at Olly Fresco'sGeneral Manager at Olly Fresco's
Estabraq ZarkooshEstabraq Zarkoosh
Cashier at Olly Fresco'sCashier at Olly Fresco's
Jessica VillegasJessica Villegas
Cashier at Olly Fresco'sCashier at Olly Fresco's