Lahiru Godellawatta
Vancouver,BC
Summary
A Seasoned IT professional with over 10 years of experience in managing server infrastructures and IT operations across Windows, Linux, and Mac OS X. Expert in security, compliance, virtualization, cloud services (Azure, O365, SharePoint, Intune, AVD, AWS) and automation. Capable of leading teams and streamlining operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Systems Engineer
Cube Networks
08.2022 - 01.2024
- Oversee and manage computer systems, software, operating systems, servers, and user devices
- Experience in supporting and maintaining Microsoft 365 and other IT systems for fast-growing professional services
- Specialized in establishing, improving, and enforcing governance policies for Microsoft 365, including SharePoint, Teams, and Exchange
- Additionally, proficiency in using PowerShell for administration tasks related to Azure, SharePoint, Azure Virtual Desktop, O365, and Exchange
- Skills include managing features, roles, mailboxes, performance, and troubleshooting to ensure efficient and smooth operations of IT systems
- Collaborate effectively with IT groups to ensure smooth project transitions, providing support, training, and documentation, while demonstrating leadership skills in resolving issues and successfully delivering diverse projects
- Proficient in Firewall Access Management
- Develop scripts and code to streamline and automate IT processes.
Senior Systems Engineer
Millennium IT ESP
04.2017 - 08.2022
- Experience in troubleshooting & resolving complex technical Issues
- Writing reports and creating documentation processes and procedures
- Installing, configuring, and testing operating systems, software, and system management tools
- Leading the IT Operations teams and supporting technology solutions
- Monitoring and investigating production environments for faults, outages, and security incidents
- Collaborating with internal IT teams and vendor partners to resolve incidents and ensure compliance with Service Level Agreements
- Manage and maintain physical and virtual Windows server environments (2008 R2 – 2022), including Active Directory, DNS/DHCP, GPO, Hyper-V, VMware, SANs, switches, VLANs, firewalls
- Maintain and implement IT policies and procedures including backup, disaster recovery, identity management, data access and security
- Document IT configurations, including system diagrams, IP address allocations, inventory lists, and procedural guidelines.
Systems Support Engineer
99x Services
10.2016 - 04.2017
- Responsible for supporting and maintaining over 1000 servers using Microsoft System Center Operation Manager
- Conducted proactive monitoring, health service checks, and prompt issue resolution
- Respond & resolve IT support tickets on a timely manner
- Ensure secure, reliable operation of networks, servers, hardware, and application
- Troubleshooting network issues and hardware malfunctions, ensuring minimal downtime
- Manage accounts and configurations for corporate tools like Jira, Confluence, Mirror, and Microsoft services, ensuring efficient and effective usage.
Systems Support Engineer
Millennium IT Software (LSEG)
04.2014 - 10.2016
- Provided 1st Level support to London Stock Exchange's IT Helpdesk and 2nd Level support to Millennium IT Helpdesk
- Configured, installed, and supported equipment in Microsoft Windows environments
- Monitor and maintain computer systems and networks
- Collect, organize, and maintain a problem and solution log for usage by other technical support analysts
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Deliver remote technical support and resolve IT issues for team members, encompassing setup, maintenance, and off-boarding processes.
IT Administrator
Diamond Thudufushi Beach & water villas
10.2013 - 04.2014
- Primarily responsible for seamless IT hardware and network operations
- Managed local area network, servers, office computers, and printers
- Conducted hardware/software installations and upgrades, provided technical support to users
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties.
Internship
Millennium IT Software (London Stock Exchange Group)
04.2012 - 10.2013
- Identified and implemented solutions to problems affecting IT services
- Managed and monitored all systems and infrastructure
- Provided 1st level support to users over the telephone, remotely, and face to face.
Education
Bachelor of Science - Information Technology
Middlesex University
UK06.2015
Skills
- Technical Problem-Solving
- Effective Communication &Task Management
- Time management skills
- Team Working
- Multi-Tasking
- Software License Management
- People management
- Customer Service Skills
- Upgrade Path Design
- Software requirement analysis
- Technical Support
- Virtualization Technologies
- Critical Thinking
- Windows Server Administration
- Cloud Computing Expertise
- Documentation Protocol Design
Languages
English
Full Professional
Certification
- SC-300 - Microsoft Identity and Access Administrator
- AZ-104 Microsoft Azure Administrator Associate
- AZ-900 Microsoft Azure Fundamentals
- Cert Prep: Azure Virtual Desktop Specialty (AZ-140)
Systems And Tools
- AZURE/ O365
- SharePoint / Intune
- Windows Server 08- 22
- Active Directory/ GPO/ DNS/ DHCP/ DFS
- SCCM/SCOM
- Windows 10/11
- Mac OS
- Hyper-V/VMWare-EXSI/ Workstation/ vSphere
- Veeam Backup
- ServiceNow
- ManageEngine
Projects Administered
- Implemented SL Network and Firewall for CUBE Networks in the Australia-Sri Lanka region.
- Contributed as a team member to the Single Tenant Migration projects of Dialog Axiata (Malaysia-Sri Lanka) and Camso-Michelin (Germany-Sri Lanka).
- Led teams in IT operations for Dialog Business Services, AIA, and Lions Brewery in Sri Lanka, as well as Oryx-GTL Endpoint Central Implementation in Qatar, and Internal IT Operations for MIT in Sri Lanka.
- An active team member in IT operations for SAGT in Sri Lanka and FPL L2 IT Operations in Singapore.
Area Of Expertise
- Operating Systems
- Public Cloud
- Windows Services
- Virtualization
- Monitoring Systems
- Endpoint Protection
- Vendor Devices
- Backup and Collaboration Tools
Skill Soft Learning
- Microsoft Security: Microsoft 365 Security & Security Management
- AWS Solutions Architect Associate 2022: Architecture & Tools
- System Center Configuration Manager Introduction & Planning
- Managing Modern Desktops: Managing & Monitoring Devices
References
Available Upon Request
Timeline
Senior Systems Engineer
Cube Networks
08.2022 - 01.2024
Senior Systems Engineer
Millennium IT ESP
04.2017 - 08.2022
Systems Support Engineer
99x Services
10.2016 - 04.2017
Systems Support Engineer
Millennium IT Software (LSEG)
04.2014 - 10.2016
IT Administrator
Diamond Thudufushi Beach & water villas
10.2013 - 04.2014
Internship
Millennium IT Software (London Stock Exchange Group)
04.2012 - 10.2013
Bachelor of Science - Information Technology
Middlesex University
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