Nisa Ferreira
Hamilton,ON
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support.
Overview
8
8
years of professional experience
Work History
Supervisor
Shoppers Drug Mart
Hamilton, Ontario
10.2019 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies and procedures.
- Counted and balanced cash drawer at the beginning and end of shift.
- Performed daily deposits in accordance with store policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Elevator Attendant
Tim Horton's Field
Hamilton, Ontario
05.2019 - 12.2021
- Worked as an elevator attendant for the Hamilton Tiger-Cats Customer Assistance Team (C.A.T).
- Manage crowd control when necessary to keep attendees safe at all times.
- Help coordinate transportation needs for guests if needed.
Server
O Leao Cafe
Hampton, Ontario
06.2017 - 07.2020
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Brought food and beverages to the table in a timely manner.
Lead Key Holder
Fair Weather
Hamilton, Ontario
05.2017 - 01.2019
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Responded to emails regarding available merchandise and customer inquiries promptly.
- Ensured accuracy of register transactions by reconciling tills at the end of each shift.
- Supervised bank deposits and security procedures to support store opening and closing.
Camp Counselor
Rising Stars
Hamilton, Ontario
03.2018 - 03.2018
- Collaborated with fellow counsellors in planning fun evening events such as movie nights or talent shows.
- Helped students from grades 1 to 6 develop their teamwork skills.
- Organized activities that nurture and enhance the creativity of fellow campers.
Education
High School Diploma -
Cathedral High School
Hamilton, ON06-2019
Skills
- Customer service
- Cash handling
- Time management
- Staff supervision
- Communication skills
- Coaching and mentoring
- Conflict resolution
Timeline
Supervisor
Shoppers Drug Mart
10.2019 - Current
Elevator Attendant
Tim Horton's Field
05.2019 - 12.2021
Camp Counselor
Rising Stars
03.2018 - 03.2018
Server
O Leao Cafe
06.2017 - 07.2020
Lead Key Holder
Fair Weather
05.2017 - 01.2019
High School Diploma -
Cathedral High School
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