Summary
Overview
Work History
Education
Skills
Interests
Timeline
CustomerServiceRepresentative
NIROUBEN NIRSIMLOO

NIROUBEN NIRSIMLOO

Warehouse Associate
Mount Hope,ON

Summary

To join a dynamic team, where I can provide accurate and professional service, while growing with the organization on a long-term basis. In addition, to be accountable to my bilingual (French) role and bring fulfillment to the client needs in a timely manner.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


HIGHLIGHTS OF EXPERIENCE

- 3+ years of work experience in administration consisting of preparing reports

- Bilingual (French/English), expert user in understanding and expression both written and spoken

- Comfortable in pursuing resolutions to complicated customer inquiries using complex research methods

- Positive attitude and an engaging business-like approach

- Excellent verbal and written communication and interpersonal skills - - Strong attention to details and organizational skills

- Ability to adapt quickly to constantly changing priorities and environments

- Strong analytical skills and maintain confidentiality at all times To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
5
5
Languages

Work History

Warehouse Associate (Compactor Operator)

Service Master Clean Ltd
Hamilton, Ontario
05.2022 - Current
  • Operating the Auger machine to compact corrugated boxes and trash
  • Checking and changing the lines whenever possible (when the line is busy)
  • Consistently lifted materials weighing as much as 50 pounds.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Worked safely around moving machinery.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

Crew Member / Salad Artist

Chopped Leaf Restaurant
Burlington, Ontario
01.2022 - 04.2022
  • Restocking salad station and fridges (food preparation)
  • Handling cash and closing balance at end of the shift
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Administrative Assistant

MJV Trading Ltd
Port-Louis
10.2019 - 11.2021
  • Scheduled and coordinated meetings, appointments and travel arrangements for supervisors and managers
  • Trained 2 administrative assistants during 2 months, ensuring that they pay attention to the company’s policies and details
  • Maintained utmost discretion when dealing with sensitive topics
  • Typed documents such as correspondence, drafts, memos and emails
  • Opened sorted and distributed incoming messages and correspondence
  • Answering to client inquiries and provide accurate information
  • Executed record filing system to improve document organization and management.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Call Center Representative

Zen Business Ltd
Port Louis, Mauritius
07.2019 - 03.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Utilizing various channels such as cold calling, email outreach, and networking to generate leads and establish initial contact with clients.
  • Managing the entire sales cycle, from initial contact to closing the deal.

Retail Supervisor

SuperCash (Hypermarket) Ltd
Rose Belle, Mauritius
01.2019 - 09.2019
  • Offered product samples, answered questions and help customers find items
  • Refilled and rotated items on shelves to maintain well-stocked inventory
  • Scanned shelves and product cases for expired stock and discarded outdated items
  • Cleaned shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
  • Assisted the team in meeting sales, labour objectives and margin goals to increase profitability
  • Educated staff on strategies for handling difficult customers and challenging situations.

Compliance Assistant

Intrasia Management (Mauritius) Limited
Port Louis, Mauritius
07.2018 - 08.2019
  • Conducting due diligence before on boarding clients.
  • Ensuring periodical review of corporate files.
  • Identifying potential areas of compliance vulnerability and risk.
  • Assisting in investigating complaints and coordinate action plans with other departments.
  • Monitoring changes in relevant legal requirements and other regulatory developments which may impact on Intrasia Management Ltd
  • Assisting in the completion of Anti-Money Laundering screening, transactions monitoring and other controls activities as required.

Customer Sales Representative

Espace Maison Ltd
Rivière Du Rempart, Mauritius
02.2017 - 06.2018
  • Dealing with various types of products including decoration and lightning; storage dressing and furniture; landscaping and outdoor flooring.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from Espace Maison Ltd offerings.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Assisted call-in customers with questions and orders.
  • Verified delivery schedules and processes.
  • Emphasized product specifications to meet customer needs.
  • Built relationships with customers and community to promote long term business growth.

Part-Time Educator

Self-employeed
Rose-Belle, Mauritius
02.2017 - 05.2018
  • Gave tuitions to 8 High School students in the following subjects: Mathematics, Physics, French, and English.
  • Collaborated with adults and children to provide safe and educational experience.
  • Monitored student progress and adjusted instruction to meet individual needs.
  • Met with students and parents to address and resolve students' behavioral and academic issues.
  • Created lessons and online testing materials to facilitate remote learning.
  • Prepared quizzes, tests and examinations to gauge how well the students were learning.

Education

Postgraduate Diploma - Global Business Management

Mohawk College
Hamilton, ON
05.2022 - 05.2023

Bachelor of Arts - Law with Management

University of Mauritius
Reduit, Mauritius
05.2017 - 05.2021

Skills

    Computer Skills

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Interests

Sports (Soccer)

Community Involvement (Volunteering)

Travel

Timeline

Postgraduate Diploma - Global Business Management

Mohawk College
05.2022 - 05.2023

Warehouse Associate (Compactor Operator)

Service Master Clean Ltd
05.2022 - Current

Crew Member / Salad Artist

Chopped Leaf Restaurant
01.2022 - 04.2022

Administrative Assistant

MJV Trading Ltd
10.2019 - 11.2021

Call Center Representative

Zen Business Ltd
07.2019 - 03.2020

Retail Supervisor

SuperCash (Hypermarket) Ltd
01.2019 - 09.2019

Compliance Assistant

Intrasia Management (Mauritius) Limited
07.2018 - 08.2019

Bachelor of Arts - Law with Management

University of Mauritius
05.2017 - 05.2021

Customer Sales Representative

Espace Maison Ltd
02.2017 - 06.2018

Part-Time Educator

Self-employeed
02.2017 - 05.2018
NIROUBEN NIRSIMLOOWarehouse Associate