Sports (Soccer)
NIROUBEN NIRSIMLOO
Warehouse Associate
Mount Hope,ON
Summary
To join a dynamic team, where I can provide accurate and professional service, while growing with the organization on a long-term basis. In addition, to be accountable to my bilingual (French) role and bring fulfillment to the client needs in a timely manner.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
HIGHLIGHTS OF EXPERIENCE
- 3+ years of work experience in administration consisting of preparing reports
- Bilingual (French/English), expert user in understanding and expression both written and spoken
- Comfortable in pursuing resolutions to complicated customer inquiries using complex research methods
- Positive attitude and an engaging business-like approach
- Excellent verbal and written communication and interpersonal skills - - Strong attention to details and organizational skills
- Ability to adapt quickly to constantly changing priorities and environments
- Strong analytical skills and maintain confidentiality at all times To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Warehouse Associate (Compactor Operator)
Service Master Clean Ltd
Hamilton, Ontario
05.2022 - Current
- Operating the Auger machine to compact corrugated boxes and trash
- Checking and changing the lines whenever possible (when the line is busy)
- Consistently lifted materials weighing as much as 50 pounds.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Worked safely around moving machinery.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Crew Member / Salad Artist
Chopped Leaf Restaurant
Burlington, Ontario
01.2022 - 04.2022
- Restocking salad station and fridges (food preparation)
- Handling cash and closing balance at end of the shift
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Administrative Assistant
MJV Trading Ltd
Port-Louis
10.2019 - 11.2021
- Scheduled and coordinated meetings, appointments and travel arrangements for supervisors and managers
- Trained 2 administrative assistants during 2 months, ensuring that they pay attention to the company’s policies and details
- Maintained utmost discretion when dealing with sensitive topics
- Typed documents such as correspondence, drafts, memos and emails
- Opened sorted and distributed incoming messages and correspondence
- Answering to client inquiries and provide accurate information
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Call Center Representative
Zen Business Ltd
Port Louis, Mauritius
07.2019 - 03.2020
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Utilizing various channels such as cold calling, email outreach, and networking to generate leads and establish initial contact with clients.
- Managing the entire sales cycle, from initial contact to closing the deal.
Retail Supervisor
SuperCash (Hypermarket) Ltd
Rose Belle, Mauritius
01.2019 - 09.2019
- Offered product samples, answered questions and help customers find items
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Scanned shelves and product cases for expired stock and discarded outdated items
- Cleaned shelves, storage area and work areas and kept floors free of spills, water and hazardous debris
- Assisted the team in meeting sales, labour objectives and margin goals to increase profitability
- Educated staff on strategies for handling difficult customers and challenging situations.
Compliance Assistant
Intrasia Management (Mauritius) Limited
Port Louis, Mauritius
07.2018 - 08.2019
- Conducting due diligence before on boarding clients.
- Ensuring periodical review of corporate files.
- Identifying potential areas of compliance vulnerability and risk.
- Assisting in investigating complaints and coordinate action plans with other departments.
- Monitoring changes in relevant legal requirements and other regulatory developments which may impact on Intrasia Management Ltd
- Assisting in the completion of Anti-Money Laundering screening, transactions monitoring and other controls activities as required.
Customer Sales Representative
Espace Maison Ltd
Rivière Du Rempart, Mauritius
02.2017 - 06.2018
- Dealing with various types of products including decoration and lightning; storage dressing and furniture; landscaping and outdoor flooring.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from Espace Maison Ltd offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Described product highlights and benefits to help guide purchasing decisions.
- Assisted call-in customers with questions and orders.
- Verified delivery schedules and processes.
- Emphasized product specifications to meet customer needs.
- Built relationships with customers and community to promote long term business growth.
Part-Time Educator
Self-employeed
Rose-Belle, Mauritius
02.2017 - 05.2018
- Gave tuitions to 8 High School students in the following subjects: Mathematics, Physics, French, and English.
- Collaborated with adults and children to provide safe and educational experience.
- Monitored student progress and adjusted instruction to meet individual needs.
- Met with students and parents to address and resolve students' behavioral and academic issues.
- Created lessons and online testing materials to facilitate remote learning.
- Prepared quizzes, tests and examinations to gauge how well the students were learning.
Education
Postgraduate Diploma - Global Business Management
Mohawk College
Hamilton, ON 05.2022 - 05.2023
Bachelor of Arts - Law with Management
University of Mauritius
Reduit, Mauritius 05.2017 - 05.2021
Skills
Computer Skills
Warehouse Logistics
Quantity calculations
Lifting and sorting
Valid G driver's license
Leadership and team building
Warehouse environment safety
Sales expertise
Complaint resolution
Money handling abilities
Strategic sales knowledge
Training development aptitude
International sales support
Administrative support
Technical Support
Key stakeholder relationship building
French translation
Bilingual French
Problem-solving
CRM
Basic math skills
Customer assistance
Guest inquiries
Staff Training
Coaching and mentoring
Refunds and exchanges
Peer mentoring
Academic goals
Post-secondary education
Student engagement
SMART Board aptitude
Interests
Community Involvement (Volunteering)
Travel
Timeline
Postgraduate Diploma - Global Business Management
Mohawk College
05.2022 - 05.2023
Warehouse Associate (Compactor Operator)
Service Master Clean Ltd
05.2022 - Current
Crew Member / Salad Artist
Chopped Leaf Restaurant
01.2022 - 04.2022
Administrative Assistant
MJV Trading Ltd
10.2019 - 11.2021
Call Center Representative
Zen Business Ltd
07.2019 - 03.2020
Retail Supervisor
SuperCash (Hypermarket) Ltd
01.2019 - 09.2019
Compliance Assistant
Intrasia Management (Mauritius) Limited
07.2018 - 08.2019
Bachelor of Arts - Law with Management
University of Mauritius
05.2017 - 05.2021
Customer Sales Representative
Espace Maison Ltd
02.2017 - 06.2018
Part-Time Educator
Self-employeed
02.2017 - 05.2018